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ArticleOmnichannel retail operations with consumer returns and order cancellation

Juzhi Zhang2018

Article2018

Omnichannel retail operations with consumer returns and order cancellation

Juzhi Zhang · Qingyun Xu · Yi Qing He

127 citations·0/0 files stored·Transportation Research Part E Logistics and Transportation Review

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Supply Chain and Inventory Management Consumer Market Behavior and Pricing Consumer Retail Behavior Studies

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References

2015From Multi-Channel Retailing to Omni-Channel Retailing 2012Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information 2016Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store 2017Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits 2010“Bricks and Clicks”: The Impact of Product Returns on the Strategies of Multichannel Retailers 2016Online and Offline Information for Omnichannel Retailing 2008Consumer Returns Policies and Supply Chain Performance 1989Countervailing incentives in agency problems

Cited by

2019Omnichannel retail operations with refurbished consumer returns 2019Omnichannel retailers’ return policy strategies in the presence of competition 2022The revival of retail stores via omnichannel operations: A literature review and research framework 2020Channel Integration Choices and Pricing Strategies for Competing Dual-Channel Retailers 2020The effects of BOPS implementation under different pricing strategies in omnichannel retailing

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2020Forays into omnichannel: An online retailer’s strategies for managing product returnsarticle · 12 shared references 2019Omnichannel retailers’ return policy strategies in the presence of competitionarticle · 12 shared references 2018Does the buy-online-and-pick-up-in-store strategy with pre-orders benefit a retailer with the consideration of returns?article · 12 shared references 2020Impact of buy-online-and-return-in-store service on omnichannel retailing: A supply chain competitive perspectivearticle · 12 shared references 2022Online and offline retailing: What we know and directions for future researcharticle · 11 shared references 2020The effects of BOPS implementation under different pricing strategies in omnichannel retailingarticle · 10 shared references

Details

Year2018

Typearticle

Published2018-08-23

VenueTransportation Research Part E Logistics and Transportation Review

ISSN-L1366-5545

Languageen

Citations127

Files0 public / 0

ShelfSupply Chain and Inventory Management

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doi10.1016/j.tre.2018.08.006

openalex_workW2888536664

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2020“Ship-from-store” strategy in platform retailing

2020Impact of buy-online-and-return-in-store service on omnichannel retailing: A supply chain competitive perspective

2020Supply chain channel strategies for online retailers: Whether to introduce web showrooms?