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Omnichannel retail operations with consumer returns and order cancellation

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References

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2016Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store693 cited
2017Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits616 cited
2010“Bricks and Clicks”: The Impact of Product Returns on the Strategies of Multichannel Retailers506 cited
2016Online and Offline Information for Omnichannel Retailing470 cited
2008Consumer Returns Policies and Supply Chain Performance462 cited
1989Countervailing incentives in agency problems417 cited
1995Competitive Coupon Targeting373 cited
2018The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment370 cited
2006A Note on Probability Distributions with Increasing Generalized Failure Rates350 cited
2014How to win in an Omnichannel world327 cited
2015Hummel's Digital Transformation Toward Omnichannel Retailing: Key Lessons Learned284 cited
1998Return policies and the optimal level of “hassle”273 cited
2017Customer's reaction to cross-channel integration in omnichannel retailing: The mediating roles of retailer uncertainty, identity attractiveness, and switching costs

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259 cited

1996Customer Return Policies for Experience Goods243 cited

Cited by

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2020Impact of buy-online-and-return-in-store service on omnichannel retailing: A supply chain competitive perspective76 cited
2020Supply chain channel strategies for online retailers: Whether to introduce web showrooms?74 cited
2021Longer waiting, more cancellation? Empirical evidence from an on-demand service platform65 cited
2020Omnichannel retailing operations with coupon promotions62 cited
2021A systematic review of e-tail product returns and an agenda for future research62 cited
2021Price, online coupon, and store service effort decisions under different omnichannel retailing models61 cited
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2020Barriers in omnichannel retailing returns: a conceptual framework60 cited
2022A binding tie: why do customers stick to omnichannel retailers?59 cited
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