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The impact of cross-selling on managing consumer returns in omnichannel operations · Study

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ArticleThe impact of cross-selling on managing consumer returns in omnichannel operations

Guangyong Yang2022

Article2022

The impact of cross-selling on managing consumer returns in omnichannel operations

Guangyong Yang · Guojun Ji

61 citations·0/0 files stored·Omega

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Supply Chain and Inventory Management Consumer Retail Behavior Studies Sustainable Supply Chain Management

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References

2012Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information 2016Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store 2016Online and Offline Information for Omnichannel Retailing 2008Consumer Returns Policies and Supply Chain Performance 2013Browse‐and‐Switch: Retail‐Online Competition under Value Uncertainty 2020Consumer Return Policies in Omnichannel Operations 2018Showrooming and Webrooming: Information Externalities Between Online and Offline Sellers 2016Counteracting Strategic Purchase Deferrals: The Impact of Online Retailers’ Return Policy Decisions

Cited by

2023Returns operations in omnichannel retailing with buy-online-and-return-to-store 2022Information provision under showrooming and webrooming 2023Lenient vs. stringent returns policies in the presence of fraudulent returns: The role of customers’ fairness perceptions 2024Return Freight Insurance Strategy and Price Decisions for a Dual-Channel Supply Chain in the Presence of Showrooming 2023Effects of BOPS implementation under market competition and decision timing in omnichannel retailing

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2022Will providing return-freight-insurances do more good than harm to dual-channel e-commerce retailers?article · 12 shared references 2021Competing e-tailers’ adoption strategies of buy-online-and-return-in-store servicearticle · 12 shared references 2021A systematic review of e-tail product returns and an agenda for future researchreview · 10 shared references 2023Returns operations in omnichannel retailing with buy-online-and-return-to-storearticle · 10 shared references 2022Omnichannel retailing with different order fulfillment and return optionsarticle · 10 shared references 2021Whether to adopt “buy online and return to store” strategy in a competitive market?article · 9 shared references

Details

Year2022

Typearticle

Published2022-04-21

VenueOmega

ISSN-L0305-0483

Languageen

Citations61

Files0 public / 0

ShelfSupply Chain and Inventory Management

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doi10.1016/j.omega.2022.102665

openalex_workW4224239404

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2023Optimal livestream selling strategy with buy-online-and-return-in-store

2024Sales pricing models based on returns: Bundling vs. add-on

2023Whether to offer return-freight insurance or open a physical showroom: A strategic analysis of an online retailer’s decisions