SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The impact of cross-selling on managing consumer returns in omnichannel operations
16 references·9 citing·37 second hop
The impact of cross-selling on managing consumer returns in omnichannel operations (2022)The impact of cross-selling on managing c…Forays into omnichannel: An online retailer’s strategies for managing product returns (2020)Forays into omnichannel: An o…Consumer Return Policies in Omnichannel Operations (2020)Consumer Return Policies in O…Dynamic Pricing of Omnichannel Inventories (2019)Dynamic Pricing of Omnichanne…The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment (2018)The Value of Fit Information …The Effect of Multi-Channel and Omni-Channel Retailing on Physical Stores (2018)The Effect of Multi-Channel a…Showrooming and Webrooming: Information Externalities Between Online and Offline Sellers (2018)Showrooming and Webrooming: I…Omnichannel retail operations with consumer returns and order cancellation (2018)Omnichannel retail operations…Demand Pooling in Omnichannel Operations (2018)Demand Pooling in Omnichannel…Assessing impacts of introducing ship‐to‐store service on sales and returns in omnichannel retailing: A data analytics study (2018)Assessing impacts of introduc…How much do online consumers really value free product returns? Evidence from eBay (2017)How much do online consumers …Online and Offline Information for Omnichannel Retailing (2016)Online and Offline Informatio…Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2016)Omnichannel Retail Operations…Counteracting Strategic Purchase Deferrals: The Impact of Online Retailers’ Return Policy Decisions (2016)Counteracting Strategic Purch…Browse‐and‐Switch: Retail‐Online Competition under Value Uncertainty (2013)Browse‐and‐Switch: Retail‐Onl…Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information (2012)Integration of Online and Off…Consumer Returns Policies and Supply Chain Performance (2008)Consumer Returns Policies and…The BORIS experience: evaluating omnichannel returns and repurchase intention (2024)The BORIS experience: evaluat…Sales pricing models based on returns: Bundling vs. add-on (2024)Sales pricing models based on…Return Freight Insurance Strategy and Price Decisions for a Dual-Channel Supply Chain in the Presence of Showrooming (2024)Return Freight Insurance Stra…Whether to offer return-freight insurance or open a physical showroom: A strategic analysis of an online retailer’s decisions (2023)Whether to offer return-freig…Returns operations in omnichannel retailing with buy-online-and-return-to-store (2023)Returns operations in omnicha…Optimal livestream selling strategy with buy-online-and-return-in-store (2023)Optimal livestream selling st…Lenient vs. stringent returns policies in the presence of fraudulent returns: The role of customers’ fairness perceptions (2023)Lenient vs. stringent returns…Effects of BOPS implementation under market competition and decision timing in omnichannel retailing (2023)Effects of BOPS implementatio…Information provision under showrooming and webrooming (2022)Information provision under s…Optimal Pricing and Return Policies for Perishable Commodities (1985)Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design (2003)Channel Conflict and Coordination in the E‐Commerce Age (2004)Customer's reaction to cross-channel integration in omnichannel retailing: The mediating roles of retailer uncertainty, identity attractiveness, and switching costs (2017)The future of omnichannel retail: A four-stage Delphi study (2018)Strategic dual-channel pricing games with e-retailer finance (2019)Supply Chain Coordination with Contracts (2003)Supply Chain Coordination with Revenue-Sharing Contracts: Strengths and Limitations (2005)Consumer decision‐making in omnichannel retailing: Literature review and future research agenda (2020)Omni-channel management in the new retailing era: A systematic review and future research agenda (2020)Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits (2017)Optimal pricing and remanufacturing mode in a closed-loop supply chain of WEEE under government fund policy (2020)Resale or agency sale? Equilibrium analysis on the role of live streaming selling (2022)Oligopolistic Pricing with Sequential Consumer Search (1989)Reducing Buyer Search Costs: Implications for Electronic Marketplaces (1997)Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Branding in the era of digital (dis)intermediation (2019)Manufacturer’s financing strategy in a dual-channel supply chain: Third-party platform, bank, and retailer credit financing (2019)Channel strategies for competing retailers: Whether and when to introduce live stream? (2023)Monopolistic Competition with Outside Goods (1979)Experimental Tests of the Endowment Effect and the Coase Theorem (1990)When choice is demotivating: Can one desire too much of a good thing? (2000)Taking stock of consumer returns: A review and classification of the literature (2019)The Future of Retail Operations (2019)Influence of augmented reality product display on consumers’ product attitudes: A product uncertainty reduction perspective (2021)The long tail: why the future of business is selling less of more (2007)Optimal Pricing of Seasonal Products in the Presence of Forward-Looking Consumers (2008)The Value of Fast Fashion: Quick Response, Enhanced Design, and Strategic Consumer Behavior (2011)Challenges at the marketing–operations interface in omni-channel retail environments (2019)Online and offline retailing: What we know and directions for future research (2022)Supply Chain Coordination Under Channel Rebates with Sales Effort Effects (2002)Closed‐Loop Supply Chains: A Critical Review, and Future Research* (2012)Reverse logistics and closed-loop supply chain: A comprehensive review to explore the future (2014)Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach (2019)Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration (2015)Omnichannel retailers’ return policy strategies in the presence of competition (2019)Live streaming strategy under multi-channel sales of the online retailer (2022)
this work references cited by second hop

References

  • 2012Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information713 cited
  • 2016Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store693 cited
  • 2016Online and Offline Information for Omnichannel Retailing470 cited
  • 2008Consumer Returns Policies and Supply Chain Performance462 cited
  • 2013Browse‐and‐Switch: Retail‐Online Competition under Value Uncertainty288 cited
  • 2020Consumer Return Policies in Omnichannel Operations263 cited
  • 2018Showrooming and Webrooming: Information Externalities Between Online and Offline Sellers229 cited
  • 2016Counteracting Strategic Purchase Deferrals: The Impact of Online Retailers’ Return Policy Decisions169 cited
  • 2018The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment166 cited
  • 2018The Effect of Multi-Channel and Omni-Channel Retailing on Physical Stores157 cited
  • 2018Assessing impacts of introducing ship‐to‐store service on sales and returns in omnichannel retailing: A data analytics study150 cited
  • 2020Forays into omnichannel: An online retailer’s strategies for managing product returns131 cited
  • 2018Omnichannel retail operations with consumer returns and order cancellation127 cited
  • 2018Demand Pooling in Omnichannel Operations

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

118 cited
  • 2019Dynamic Pricing of Omnichannel Inventories112 cited
  • 2017How much do online consumers really value free product returns? Evidence from eBay110 cited
  • Cited by

    • 2023Returns operations in omnichannel retailing with buy-online-and-return-to-store58 cited
    • 2022Information provision under showrooming and webrooming44 cited
    • 2023Lenient vs. stringent returns policies in the presence of fraudulent returns: The role of customers’ fairness perceptions36 cited
    • 2024Return Freight Insurance Strategy and Price Decisions for a Dual-Channel Supply Chain in the Presence of Showrooming34 cited
    • 2023Effects of BOPS implementation under market competition and decision timing in omnichannel retailing24 cited
    • 2023Optimal livestream selling strategy with buy-online-and-return-in-store23 cited
    • 2024Sales pricing models based on returns: Bundling vs. add-on22 cited
    • 2023Whether to offer return-freight insurance or open a physical showroom: A strategic analysis of an online retailer’s decisions17 cited
    • 2024The BORIS experience: evaluating omnichannel returns and repurchase intention12 cited