Investigating the impact of hard total quality management practices on operational performance in manufacturing organizations

Rawan Ali Saleh · Rateb Jalil Sweis · Firas Izzat Mahmoud Saleh

49 citations0/0 files storedBenchmarking An International Journal

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

Purpose The purpose of this paper is to investigate the impact of hard total quality management (TQM) practices on operational performance dimensions in manufacturing organizations. Design/methodology/approach The study was designed in the Jordanian manufacturing sector. Organizations that are familiar with hard TQM practices specifically that had already implemented ISO 9001 certificate were randomly surveyed through structured questionnaire, yielded a sample of 40 responding organizations. Principal component factor analysis was used to analyze hard TQM practices implementation and organizations operational performance dimensions. As a result, specific hard TQM practices and operational performance dimensions were extracted. The hard TQM practices that significantly influence operational performance dimensions were tested using simple and multiple linear regression analysis. Findings The research findings showed that hard TQM practices in manufacturing sector include; continuous improvement, statistical process control (SPC), process management and quality tools and techniques. Meanwhile, operational performance dimensions include; quality and inventory management performance. Also, the findings showed that continuous improvement and SPC practices play a major role in obtaining the desired results of operational performance. Research limitations/implications Three limitations can be identified in this research, using subjective measures of TQM practices and operational performance, low response rate and using a sample of organizations from various industries. This paper can help Jordanian manufacturing organizations to foster proper practices and make the right decisions related to operational performance. Originality/value This study describes a reliable hard TQM model that can be used by manufacturing organizations to improve their operational performance. Also, the results of this study contribute to prior literature and recommend some best practices for manufacturing organizations.

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References

1974An Index of Factorial Simplicity 1995Total quality management as competitive advantage: A review and empirical study 1994A framework for quality management research and an associated measurement instrument 2003The relationship between total quality management practices and their effects on firm performance 1999The relationship between total quality management practices and operational performance 1995The Impact of Quality Management Practices on Performance and Competitive Advantage 2012Relationship between quality management practices and innovation 1999EXPLODING THE MYTH: DO ALL QUALITY MANAGEMENT PRACTICES CONTRIBUTE TO SUPERIOR QUALITY PERFORMANCE?

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2021Relationship between ISO 9001:2015 and operational and business performance of manufacturing industries in a developing country (Indonesia)2020The effect of total quality management-enabling factors on corporate social responsibility and business performance: evidence from Vietnamese coffee firms 2020The Impact of Supply Chain Dynamic Capabilities on Operational Performance 2019RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT ELEMENT, OPERATIONAL PERFORMANCE AND ORGANIZATIONAL PERFORMANCE IN FOOD PRODUCTION SMEs

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