Quality of Work Life and Organizational Commitment of Employees in Commercial Bank of Ethiopia

Abstract

In any country, banking sector plays a vital role for overall development of primary and industrial sectors. The employees in banking company take painful effort to deliver the multiple needs of its customers. Banking industry is still emerging industry in our country; the entry of private banks laid foundation stone and passed a mile journey from its start. This present study attempted to test the relationship between quality of work life and organizational commitment of employees in Commercial Bank of Ethiopia. The research is cross-sectional field survey and co relational study. Among a total of around 3116 employees currently working in CBE in Addis Ababa City, 240 employees were selected as the sample of the study. The standardized questions of Walton (1974) QWL and OC of Meyer et al. (1990) were adapted to undertake the study. Questionnaires were distributed to 240 employees but, 200 respondents filled and replied were found valid for analysis. Spearman correlation and Ordinal logistic Regression was used to analyze the gathered data. The results of the study indicate that QWL has a significant effect on organizational commitment of employees in CBE. Work and the total life space and the social relevance of work life among the five dimensions of QWL have not significant effect on OC of employees. Based on the regression result, it can be concluded that 98.9% of the change in OC is explained by QWL in CBE. Key Words: Quality of Work Life, Organizational Commitment, Commercial Bank of Ethiopia

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