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Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production
16 references·0 citing·42 second hop
Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production (2018)Say it’s fantastic or say nothing at all:…Consumer behaviour in tourism: Concepts, influences and opportunities (2013)Consumer behaviour in tourism…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Satisfaction: A Behavioral Perspective on the Consumer (2010)Satisfaction: A Behavioral Pe…The Power of Feedback (2007)The Power of FeedbackWe Are What We Post? Self-Presentation in Personal Web Space (2003)We Are What We Post? Self-Pre…Psychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Attitudinal Model of Techn…The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory. (1996)The effects of feedback inter…The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)The need to belong: Desire fo…A power primer. (1992)A power primer.Impression management: A literature review and two-component model. (1990)Impression management: A lite…Psychological perspectives on the self (1982)Psychological perspectives on…A self-presentational view of social phenomena. (1982)A self-presentational view of…A self-presentational view of social phenomena. (1982)A self-presentational view of…Consequences of individual feedback on behavior in organizations. (1979)Consequences of individual fe…A theory of objective self awareness (1972)A theory of objective self aw…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons (2005)The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift. (2007)Handbook of Industrial and Organizational Psychology. (1977)A circumplex model of affect. (1980)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Assessment and Classroom Learning (1998)Focus on Formative Feedback (2008)Attachment and Loss (1969)The Evolution of Cooperation (1981)Stress, social support, and the buffering hypothesis. (1985)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)The Job Demands‐Resources model: state of the art (2007)Generalized expectancies for internal versus external control of reinforcement. (1966)Goal setting and task performance: 1969–1980. (1981)Motivation and Personality (1997)The Presentation of Self in Everyday Life. (1956)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)Is There Social Capital in a Social Network Site?: Facebook Use and College Students' Life Satisfaction, Trust, and Participation (2009)Is the desire for status a fundamental human motive? A review of the empirical literature. (2015)Mind, Self, and Society (2015)A Theory of Cognitive Dissonance (2017)Self-efficacy mechanism in human agency. (1982)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Social Foundations of Thought and Action : A Social Cognitive Theory (1985)Investigating Self-Regulation and Motivation: Historical Background, Methodological Developments, and Future Prospects (2008)Developing the theory of formative assessment (2009)The development of student feedback literacy: enabling uptake of feedback (2018)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Normative Influences on Altruism (1977)Self-discrepancy: A theory relating self and affect. (1987)Rethinking Rumination (2008)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. (2002)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Attachment styles among young adults: A test of a four-category model. (1991)
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References

  • 1992A power primer.42,571 cited
  • 1995The need to belong: Desire for interpersonal attachments as a fundamental human motivation.21,991 cited
  • 2007The Power of Feedback12,871 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1996The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory.5,875 cited
  • 1990Impression management: A literature review and two-component model.3,330 cited
  • 1972A theory of objective self awareness2,633 cited
  • 1982Psychological perspectives on the self2,300 cited
  • 2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors1,895 cited
  • 1979Consequences of individual feedback on behavior in organizations.1,821 cited
  • 2003Psychological Implications of Customer Participation in Co-Production1,495 cited
  • 2003We Are What We Post? Self-Presentation in Personal Web Space1,257 cited
  • 1982A self-presentational view of social phenomena.1,229 cited
  • 1982A self-presentational view of social phenomena.998 cited
  • 2010Satisfaction: A Behavioral Perspective on the Consumer

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892 cited
  • 2013Consumer behaviour in tourism: Concepts, influences and opportunities776 cited
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