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Empowering CRM Through Business Intelligence Applications
16 references·0 citing·54 second hopsampled
Empowering CRM Through Business Intelligence Applications (2018)Empowering CRM Through Business Intellige…Big Data, the Internet of Things, and the Revised Knowledge Pyramid (2017)Big Data, the Internet of Thi…Getting value from Business Intelligence systems: A review and research agenda (2016)Getting value from Business I…Evolutionary computing applied to customer relationship management: A survey (2016)Evolutionary computing applie…Developing a prediction model for customer churn from electronic banking services using data mining (2016)Developing a prediction model…Business intelligence in banking: A literature analysis from 2002 to 2013 using text mining and latent Dirichlet allocation (2014)Business intelligence in bank…Partial Least Squares Structural Equation Modeling (PLS-SEM) Techniques Using SmartPLS (2013)Partial Least Squares Structu…Customer relationship management in the hairdressing industry: An application of data mining techniques (2013)Customer relationship managem…A Revised Knowledge Pyramid (2013)A Revised Knowledge PyramidA model of customer relationship management and business intelligence systems for catalogue and online retailers (2009)A model of customer relations…Cross-Selling (2008)Cross-SellingA Model of Knowledge Management Success (2006)A Model of Knowledge Manageme…Customer relationship management research (1992‐2002) (2005)Customer relationship managem…Book Review: The One to One Future: Building Relationships One Customer at a Time (1995)Book Review: The One to One F…A Dynamic Theory of Organizational Knowledge Creation (1994)A Dynamic Theory of Organizat…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Marketing, Business Processes, and Shareholder Value: An Organizationally Embedded View of Marketing Activities and the Discipline of Marketing (1999)A Framework for Customer Relationship Management (2001)An empirical analysis of the antecedents of electronic commerce service continuance (2001)Application of data mining techniques in customer relationship management: A literature review and classification (2008)Corporate sustainability performance and firm performance research (2013)Social media influencer marketing: foundations, trends, and ways forward (2023)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Investigating the success of knowledge management: An empirical study of small- and medium-sized enterprises (2016)Knowledge sharing through inter-organizational knowledge sharing systems (2017)Peer knowledge sharing and organizational performance: the role of leadership support and knowledge management success (2020)The Structure of Scientific Revolutions (1963)My years with General Motors (1964)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Building Brand Community (2002)Co-creation experiences: The next practice in value creation (2004)Digest of Education Statistics (2014)A Systems Approach to Conduct an Effective Literature Review in Support of Information Systems Research (2006)Undertaking a literature review: a step-by-step approach (2008)Business Intelligence and Analytics: From Big Data to Big Impact (2012)Big Data sources and methods for social and economic analyses (2017)Human resources for Big Data professions: A systematic classification of job roles and required skill sets (2017)Text Mining in Big Data Analytics (2020)The Case Research Strategy in Studies of Information Systems (1987)E-Commerce (2000)Value creation in E‐business (2001)Integration of Business Intelligence and Enterprise Resource Planning within Organizations (2013)Social media and customer relationship management technologies: Influencing buyer-seller information exchanges (2020)AI in marketing, consumer research and psychology: A systematic literature review and research agenda (2021)How To Do Things With Words (1975)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Toward a knowledge‐based theory of the firm (1996)The Knowledge-Creating Company (1998)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Metaphors We Live By (2003)A power primer. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1988On the Evaluation of Structural Equation Models26,445 cited
  • 1994A Dynamic Theory of Organizational Knowledge Creation17,900 cited
  • 2013Partial Least Squares Structural Equation Modeling (PLS-SEM) Techniques Using SmartPLS2,288 cited
  • 1995Book Review: The One to One Future: Building Relationships One Customer at a Time696 cited
  • 2005Customer relationship management research (1992‐2002)407 cited
  • 2006A Model of Knowledge Management Success369 cited
  • 2014Business intelligence in banking: A literature analysis from 2002 to 2013 using text mining and latent Dirichlet allocation330 cited
  • 2016Getting value from Business Intelligence systems: A review and research agenda291 cited
  • 2009A model of customer relationship management and business intelligence systems for catalogue and online retailers121 cited
  • 2016Developing a prediction model for customer churn from electronic banking services using data mining116 cited
  • 2013Customer relationship management in the hairdressing industry: An application of data mining techniques111 cited
  • 2017Big Data, the Internet of Things, and the Revised Knowledge Pyramid103 cited
  • 2013A Revised Knowledge Pyramid87 cited

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  • 2008Cross-Selling85 cited
  • 2016Evolutionary computing applied to customer relationship management: A survey61 cited
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