SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
TQM implementation in 3PL organisations vs organisations with in-house logistics department
16 references·0 citing·39 second hop
TQM implementation in 3PL organisations vs organisations with in-house logistics department (2018)TQM implementation in 3PL organisations v…Third party logistics: a literature review and research agenda (2007)Third party logistics: a lite…Strategic development of third party logistics providers (2003)Strategic development of thir…The evaluation of airline service quality by fuzzy MCDM (2002)The evaluation of airline ser…Comparative Evaluation and the Relationship Between Quality, Satisfaction, and Repurchase Loyalty (2002)Comparative Evaluation and th…Performance measures and metrics in a supply chain environment (2001)Performance measures and metr…Logistics Service Quality as a Segment-Customized Process (2001)Logistics Service Quality as …Third party logistics – from an interorganizational point of view (2000)Third party logistics – from …Third‐Party Logistics: Is There a Future? (1999)Third‐Party Logistics: Is The…Measuring supply chain performance (1999)Measuring supply chain perfor…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…A COMPARISON OF THE USE OF THIRD-PARTY LOGISTICS SERVICES BY LARGE AMERICAN MANUFACTURERS, 1991, 1994, 1995 AND 1996. (1996)A COMPARISON OF THE USE OF TH…Logistics Performance (1994)Logistics PerformanceMeasuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees (2000)Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status (2005)On the contingent value of dynamic capabilities for competitive advantage: The nonlinear moderating effect of environmental dynamism (2013)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Alternative Ways of Assessing Model Fit (1992)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)Temporal destination revisit intention: The effects of novelty seeking and satisfaction (2006)Understanding the effect of social media marketing activities: The mediation of social identification, perceived value, and satisfaction (2018)Integrating the Supply Chain (1989)What is the Right Supply Chain for Your Product (1997)A framework for supply chain performance measurement (2003)The impact of supply chain management practices on competitive advantage and organizational performance (2004)Performance measurement for green supply chain management (2005)Logistics and Supply Chain Management (2021)Performance measurement system design (1995)Supply chain design and analysis: (1998)Towards a theory of supply chain management: the constructs and measurements (2004)The impact of supply chain integration on performance: A contingency and configuration approach (2009)Fuzzy sets (1965)Fuzzy sets (1996)A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan (2006)Application of TOPSIS in evaluating initial training aircraft under a fuzzy environment (2006)Fuzzy Multicriteria Decision-Making: A Literature Review (2015)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1999Measuring supply chain performance2,328 cited
  • 2001Performance measures and metrics in a supply chain environment2,027 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 2001Logistics Service Quality as a Segment-Customized Process1,008 cited
  • 2002The evaluation of airline service quality by fuzzy MCDM890 cited
  • 2002Comparative Evaluation and the Relationship Between Quality, Satisfaction, and Repurchase Loyalty778 cited
  • 2003Strategic development of third party logistics providers592 cited
  • 2007Third party logistics: a literature review and research agenda561 cited
  • 1994Logistics Performance360 cited
  • 1999Third‐Party Logistics: Is There a Future?353 cited
  • 2000Third party logistics – from an interorganizational point of view327 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1996A COMPARISON OF THE USE OF THIRD-PARTY LOGISTICS SERVICES BY LARGE AMERICAN MANUFACTURERS, 1991, 1994, 1995 AND 1996.292 cited
  • Cited by

    No citing works inside the corpus for this window.