Factors Affecting Users’ Acceptance of E-Billing System in Surakarta Tax Office

Rino Ardhian Nugroho · Arlyn Dewi Susilowati · Okki Chandra Ambarwati

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Technology Adoption and User Behaviour E-Government and Public Services Employer Branding and e-HRM

Abstract

This research aimed to analyze factors that affected the acceptance of e-billing system of Surakarta tax office with Unified Theory of Acceptance and Use of Technology (UTAUT) model. The survey was done on electronic billing (e-billing) system users in Surakarta. Partial Least Square-Structural Equation Modelling (PLSSEM) was used to analyze the users’ intention in adopting e-billing system. The result indicates that two UTAUT variables (performance expectancy and social influence) affect the system usage significantly. Meanwhile, the other variables like effort expectancy and facilitating conditions do not affect e-billing system adoption in Indonesia.

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References

2003User Acceptance of Information Technology: Toward A Unified View1 1980Understanding Attitudes and Predicting Social Behavior 2015A primer on partial least squares structural equation modeling (PLS-SEM)2014A primer on partial least squares structural equation modeling (PLS-SEM)2003User Acceptance of Information Technology: Toward a Unified View 1989Metode penelitian survey 2007Factors for Successful e‑Government Adoption: a Conceptual Framework 2008Understanding Citizen's Continuance Intention to Use e‑Government Website: a Composite View of Technology Acceptance Model and Computer Self‑Efficacy

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