Measurement and management of competences by enterprise social networking

Alberto Sardi · Patrizia Garengo · Umit Bititci

35 citations0/0 files storedInternational Journal of Productivity and Performance Management

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Knowledge Management and Sharing Competency Development and Evaluation AI and HR Technologies

Abstract

Purpose Literature describes the transformation process of employees’ individual competences into firm-specific competences as a great challenge in the performance management and management field. Recently, to favor the transformation of competences, some companies have adopted enterprise social networking (ESN). However, not enough studies support the understanding of its role in performance management and measurement and scant attention is given to the inclusion of competences in a holistic performance measurement and management system (PMMS). To help close this gap, the purpose of this paper is to develop knowledge on the role of ESN in measurement and management of competences to favor the development of a holistic PMMS. Design/methodology/approach The research adopts a multiple case study methodology using a qualitative meta-analysis. It investigates 32 multinational companies by case studies available in the scientific literature. Findings The results highlight the use of ESN as a relevant support for the development of a holistic PMMS based on a high maturity in performance measurement and a democratic and participative approach in performance management. ESN provides real-time data collection, analysis and reports that encourage a democratic and participative performance management. It facilitates relationships, knowledge sharing and favors a high maturity performance measurement. Originality/value The paper provides implications for theory, practice and society. First, the paper rationalizes the impact of ESN usage on performance measurement and management. Second, it offers new knowledge supporting practitioners in the development of holistic PMMS. Third, it highlights that ESN favors people in self-expression of own capacity, sharing artwork and knowledge on specific topics.

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References

2007Theory Building From Cases: Opportunities And Challenges 1996The Art of Case Study Research 2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review 2002Multimedia Learning 1998INTERGROUP CONTACT THEORY 1998Putting the enterprise into the enterprise system.1995Performance measurement system design 2002Games, Motivation, and Learning: A Research and Practice Model

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