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Relationship between online service quality and customer satisfaction : a study in Internet banking
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Relationship between online service quality and customer satisfaction : a study in Internet banking (2005)Relationship between online service quali…The ease of transaction and e-service quality of e-commerce platform on online purchasing decision (2021)The ease of transaction and e…Scrutiny of Relationship between E-Banking Information Quality Dimensions and Customer Satisfaction (2017)Scrutiny of Relationship betw…Impact of Eps and DPS on Stock Price: A Study of Selected Public Sector Banks of India (2017)Impact of Eps and DPS on Stoc…An Investigative Study on Factors Influencing the Customer Satisfaction with E-Banking in Nigeria (2013)An Investigative Study on Fac…Website Quality: Case Study on Local Government Bank and State Own Bank in Bekasi City (2012)Website Quality: Case Study o…Towards Digital Economy (2012)Towards Digital EconomyMODEL PENGUKURAN KUALITAS LAYANAN WEBSITE E-BANKING DI INDONESIA (2012)MODEL PENGUKURAN KUALITAS LAY…Pengukuran Kualitas Layanan Internet Banking (2011)Pengukuran Kualitas Layanan I…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)An Investigation into the Determinants of Customer Satisfaction (1982)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Measuring Web site quality improvements: a case study of the forum on strategic management knowledge exchange (2003)Development and validation of an instrument to measure user perceived service quality of information presenting Web portals (2004)Core Capabilities for Exploiting Electronic Banking (2006)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer acceptance of online banking: an extension of the technology acceptance model (2004)Card Frauds and Customers’ Confidence in Alternative Banking Channels in Nigeria (2018)CONTRIBUTION OF MOBILE BANKING INFORMATIONAL SERVICE ON CUSTOMER SATISFACTION IN TANZANIAN COMMERCIAL BANKS (2022)Information Systems Success: The Quest for the Dependent Variable (1992)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)Confianza y calidad de la información para la satisfacción y lealtad del cliente en el e-Banking con el uso del teléfono celular (2021)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The theory of planned behavior (1991)Customer perceptions of e‐service quality in online shopping (2005)The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value (2009)The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)PENILAIAN KUALITAS APLIKASI HALAL MUI DENGAN WEBQUAL 4.0 DAN PENGARUHNYA TERHADAP KEPUTUSAN PENGGUNAAN (2018)
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Cited by

  • 2017Impact of Eps and DPS on Stock Price: A Study of Selected Public Sector Banks of India30 cited
  • 2013An Investigative Study on Factors Influencing the Customer Satisfaction with E-Banking in Nigeria25 cited
  • 2017Scrutiny of Relationship between E-Banking Information Quality Dimensions and Customer Satisfaction19 cited
  • 2012Website Quality: Case Study on Local Government Bank and State Own Bank in Bekasi City18 cited
  • 2021The ease of transaction and e-service quality of e-commerce platform on online purchasing decision12 cited
  • 2012MODEL PENGUKURAN KUALITAS LAYANAN WEBSITE E-BANKING DI INDONESIA10 cited
  • 2012Towards Digital Economy9 cited
  • 2011Pengukuran Kualitas Layanan Internet Banking9 cited

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