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The effect of basic personality traits on service orientation and tendency to work in the hospitality and tourism industry
16 references·5 citing·46 second hop
The effect of basic personality traits on service orientation and tendency to work in the hospitality and tourism industry (2018)The effect of basic personality traits on…Journal of Vocational Behavior (2008)Journal of Vocational BehaviorCustomer orientation of service employees (2004)Customer orientation of servi…A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES. (2004)A MULTILEVEL INVESTIGATION OF…Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors (2003)Internal Benefits of Service-…The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)The Customer Orientation of S…Service Orientation of a Retailer's Business Strategy: Dimensions, Antecedents, and Performance Outcomes (2002)Service Orientation of a Reta…Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)Emotional Labor and Burnout: …Diversity and Emotion: The New Frontiers in Organizational Behavior Research (2002)Diversity and Emotion: The Ne…Personality and job performance: The Big Five revisited. (2000)Personality and job performan…Perceptions and attitudes of undergraduate tourism students towards working in the tourism industry in Turkey (2000)Perceptions and attitudes of …Los Cinco Grandes across cultures and ethnic groups: Multitrait-multimethod analyses of the Big Five in Spanish and English. (1998)Los Cinco Grandes across cult…The development of markers for the Big-Five factor structure. (1992)The development of markers fo…THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS (1991)THE BIG FIVE PERSONALITY DIME…Updating Norman's "adequacy taxonomy": Intelligence and personality dimensions in natural language and in questionnaires. (1985)Updating Norman's "adequacy t…The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …An Index of Factorial Simplicity (1974)An Index of Factorial Simplic…Are You Hospitable? The Role of Tertiary Education on Genuine Hospitality (2025)Are You Hospitable? The Role …Job Performance of Hospitality Professionals (2024)Job Performance of Hospitalit…The nexus between empowering leadership, job engagement and employee creativity: role of creative self-efficacy in the hospitality industry (2023)The nexus between empowering …Role of employee personality traits in job performance in the restaurant food franchise context (2023)Role of employee personality …Service-oriented high-performance human resource practices and employee service performance: A test of serial mediation and moderation models (2020)Service-oriented high-perform…Distinguishing Coupon Proneness from Value Consciousness: An Acquisition-Transaction Utility Theory Perspective (1990)Customer-based corporate reputation of a service firm: scale development and validation (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Advances in Consumer Research (2025)Trait-names: A psycho-lexical study. 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(2007)Handbook of Industrial and Organizational Psychology. (1977)Validation of the five-factor model of personality across instruments and observers. (1987)An Introduction to the Five‐Factor Model and Its Applications (1992)The Presentation of Self in Everyday Life. (1956)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)The dimensionality and antecedents of emotional labor strategies (2004)On the costs and benefits of emotional labor: A meta-analysis of three decades of research. (2011)Coefficient Alpha and the Internal Structure of Tests (1951)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness (1986)Strategic Orientation of the Firm and New Product Performance (1997)The C-OAR-SE procedure for scale development in marketing (2002)Little Jiffy, Mark Iv (1974)Development and validation of a scale for measuring state self-esteem. (1991)Exploratory Factor Analysis: A Guide to Best Practice (2018)The Big Five personality dimensions and entrepreneurial status: A meta-analytical review. (2006)Refining the relationship between personality and subjective well-being. (2008)Emotional intelligence: An integrative meta-analysis and cascading model. (2010)
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References

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  • 2002The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings1,092 cited
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  • 2003Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors882 cited
  • 2008Journal of Vocational Behavior769 cited
  • 2004Customer orientation of service employees630 cited
  • 2002Diversity and Emotion: The New Frontiers in Organizational Behavior Research

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573 cited
  • 2002Service Orientation of a Retailer's Business Strategy: Dimensions, Antecedents, and Performance Outcomes521 cited
  • 2000Perceptions and attitudes of undergraduate tourism students towards working in the tourism industry in Turkey473 cited
  • Cited by

    • 2020Service-oriented high-performance human resource practices and employee service performance: A test of serial mediation and moderation models53 cited
    • 2023The nexus between empowering leadership, job engagement and employee creativity: role of creative self-efficacy in the hospitality industry47 cited
    • 2023Role of employee personality traits in job performance in the restaurant food franchise context19 cited
    • 2024Job Performance of Hospitality Professionals0 cited
    • 2025Are You Hospitable? The Role of Tertiary Education on Genuine Hospitality0 cited