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Tandem queues with impatient customers
16 references·0 citing·37 second hop
Tandem queues with impatient customers (2019)Tandem queues with impatient customersM/M/c Queue with Two Priority Classes (2015)M/M/c Queue with Two Priority…Exact analysis of the M/M/k/setup class of Markov chains via recursive renewal reward (2014)Exact analysis of the M/M/k/s…A simple algorithm for the rate matrices of level-dependent QBD processes (2010)A simple algorithm for the ra…Staffing to Maximize Profit for Call Centers with Alternate Service-Level Agreements (2009)Staffing to Maximize Profit f…Throughput Maximization for Tandem Lines with Two Stations and Flexible Servers (2005)Throughput Maximization for T…A Diffusion Approximation for a GI/GI/1 Queue with Balking or Reneging (2005)A Diffusion Approximation for…Fundamentals of Queueing Networks: Performance, Asymptotics, and Optimization (2004)Fundamentals of Queueing Netw…Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments (2004)Efficiency-Driven Heavy-Traff…Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Telephone Call Centers: Tutor…Queueing Theory (2003)Queueing TheoryFundamentals of Queueing Networks: Performance, Asymptotics and Optimization (2003)Fundamentals of Queueing Netw…Designing a Call Center with Impatient Customers (2002)Designing a Call Center with …Introduction to Matrix Analytic Methods in Stochastic Modeling (2000)Introduction to Matrix Analyt…Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)Introduction to Matrix Analyt…Calculating the equilibrium distribution in level dependent quasi-birth-and-death processes (1995)Calculating the equilibrium d…ON QUEUES WITH IMPATIENT CUSTOMERS. (1981)ON QUEUES WITH IMPATIENT CUST…Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Proceedings of the 2002 Winter Simulation Conference (2002)Dimensioning Large Call Centers (2004)Foundations and Implications of a Proposed Unified Services Theory (2006)Brownian Motion and Stochastic Flow Systems. (1987)Statistical Analysis of a Telephone Call Center (2005)Asymptotically Optimal Admission Control of a Queue with Impatient Customers (2008)On the Accuracy of Fluid Models for Capacity Sizing in Queueing Systems with Impatient Customers (2010)Asymptotic analysis of queueing systems with reneging: A survey of results for FIFO, single class models (2011)Journal of Industrial Engineering (2017)Matrix-Geometric Solutions to Stochastic Models (1984)Comparison Methods for Queues and Other Stochastic Models. (1986)A logarithmic reduction algorithm for quasi-birth-death processes (1993)A Retrial BMAP/PH/N System (2002)Multi-dimensional asymptotically quasi-Toeplitz Markov chains and their application in queueing theory (2006)A survey on inventory models with positive service time (2011)Poisson Arrivals See Time Averages (1982)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)Forecasting: theory and practice (2022)Fundamentals of Queueing Theory. (1986)Fundamentals of Queueing Networks (2001)Dynamic Routing in Large-Scale Service Systems with Heterogeneous Servers (2005)Validity of heavy traffic steady-state approximations in generalized Jackson networks (2006)The Batch Markovian Arrival Process: A Review and Future Work (2001)Fundamentals of Matrix-Analytic Methods (2013)Service-Level Differentiation in Call Centers with Fully Flexible Servers (2008)The cμ/θ Rule for Many-Server Queues with Abandonment (2010)Queues with Many Servers and Impatient Customers (2012)Optimal scheduling policies for a class of queues with customer deadlines to the beginning of service (1988)Engineering Solution of a Basic Call-Center Model (2005)Staffing and scheduling under nonstationary demand for service: A literature review (2015)The price of anarchy is independent of the network topology (2002)Exact Results for the Barabási Model of Human Dynamics (2005)Analysis and Comparison of Queues with Different Levels of Delay Information (2007)A minimal representation of Markov arrival processes and a moments matching method (2007)A new class of models for heavy tailed distributions in finance and insurance risk (2012)Cost-minimization analysis of a working vacation queue with N-policy and server breakdowns (2015)
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References

  • 1999Introduction to Matrix Analytic Methods in Stochastic Modeling1,988 cited
  • 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
  • 2002Designing a Call Center with Impatient Customers576 cited
  • 2003Queueing Theory434 cited
  • 2004Fundamentals of Queueing Networks: Performance, Asymptotics, and Optimization291 cited
  • 2000Introduction to Matrix Analytic Methods in Stochastic Modeling285 cited
  • 1995Calculating the equilibrium distribution in level dependent quasi-birth-and-death processes259 cited
  • 1981ON QUEUES WITH IMPATIENT CUSTOMERS.183 cited
  • 2004Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments141 cited
  • 2005A Diffusion Approximation for a GI/GI/1 Queue with Balking or Reneging121 cited
  • 2003Fundamentals of Queueing Networks: Performance, Asymptotics and Optimization79 cited
  • 2010A simple algorithm for the rate matrices of level-dependent QBD processes68 cited
  • 2005Throughput Maximization for Tandem Lines with Two Stations and Flexible Servers68 cited
  • 2009Staffing to Maximize Profit for Call Centers with Alternate Service-Level Agreements51 cited
  • 2015M/M/c Queue with Two Priority Classes

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50 cited
  • 2014Exact analysis of the M/M/k/setup class of Markov chains via recursive renewal reward47 cited
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