Knowledge Management System in Service Companies

Felisa M. Córdova · Felipe A. Gutiérrez

28 citations0/0 files storedProcedia Computer Science

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Knowledge Management and Sharing Management and Organizational Practices Knowledge Management and Technology

Abstract

This paper presents the design of a comprehensive and business strategy-oriented knowledge management system that supports the survival, viability and improvement of the management decision-making process in a long term, based on knowledge and experiences. This work proposes models, methods and tools for the management of the experience of the people, work teams and executives that allow to safeguard and to preserve the knowledge of the organizational work that the organization has developed. The designed system applies to a claims liquidator company, which possesses a high intellectual capital, proposing a model of creation of strategic knowledge, considering the four stages of knowledge transformation: socialization, externalization, combination and internalization, incorporating also the factor culture, the detection of opportunities and the proposal of value added. The RAS knowledge Management module was implemented within the corporate ERP system, with the purpose of taking full advantage of the organization’s enabling technology.

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References

1994A Dynamic Theory of Organizational Knowledge Creation 1998Working knowledge: how organizations manage what they know 2001Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 1996The knowledge-creating company: How Japanese companies create the dynamics of innovation 1998The Concept of “Ba”: Building a Foundation for Knowledge Creation 1998Intellectual capital: an exploratory study that develops measures and models 2001The strategy-focused organization 2004Strategy Maps: Converting Intangible Assets into Tangible Outcomes

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2020A framework for integrating knowledge management benefits in the UAE organisations 2021Knowledge Management Systems Development and Implementation: A systematic Literature Review 2019Knowledge Sharing Model for Competitive Ecosystem on Gig Economy 2023Systematic Review on the Conversion of Tacit Knowledge

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