PERAN STRES KERJA DAN KEPUASAN KERJA KARYAWAN DALAM PENGELOLAAN TINGKAT TURNOVER INTENTION PADA KARYAWAN PUSKESMAS JASINGA, BOGOR

Arif Partono Prasetio · Erni Martini · Resya Partono Mawaranti

8 citations0/0 files storedJurnal Manajemen Indonesia

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Employee Performance and Management Job Satisfaction and Organizational Behavior Stress and Burnout Research

Abstract

Employees who worked in health service experienced various pressures when doing their job. This is because they have to deal with various problems (diseases and treatments). Such condition could affect and even reduce their job satisfaction and in the end also affect their intention to quit. This study analyzed the effect of stress and job satisfaction on employee turnover rate at Puskesmas Jasinga, Bogor. The number of participants in this study was 108 employees. Explanatory methods and mediation analysis are used to explain the relationship and influence between variables. The results showed that employeeâ€™s stress level did not have significant influence on job satisfaction, but stress significantly affected employees' intention to quit. Furthermore, no significant effect of job satisfaction on the desire to resign to employees. The differences in the results of this study with previous studies will be discussed more in depth. Keywords—Works Stress; Job Satisfaction; Turnover Intention. Abstrak Karyawan di bidang kesehatan khususnya puskesmas mengalami berbagai tekanan dalam menjalankan pekerjaannya. Hal ini dikarenakan masalah (penyakit dan perawatan) yang dihadapi relatif beragam. Kondisi tersebut diduga dapat mengurangi kepuasan kerja dan pada akhirnya bisa berakibat pada meningkatnya niat untuk mengundurkan diri. Penelitian ini menganalisis pengaruh stres dan kepuasan kerja terhadap tingkat turnover karyawan di Puskesmas Jasinga, Bogor. Jumlah responden yang berpartisipasi dalam penelitian ini adalah 108 orang. Metode eksplanatori dan analisis mediasi digunakan untuk menjelaskan hubungan dan pengaruh antar variabel. Hasil penelitian memperlihatkan bahwa tingkat stres karyawan tidak memiliki pengaruh signifikan terhadap kepuasan kerja, akan tetapi stres secara signifikan positif mempengaruhi niat karyawan untuk mengundurkan diri. Selanjutnya, tidak ditemukan pengaruh signifikan dari kepuasan kerja terhadap keinginan untuk mengundurkan diri pada karyawan. Kata kunci—Stres Kerja; Kepuasan Kerja; Turnover Intention.

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2009An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry 2018Organizational Behavior, 18Th Edition 2006The Role of Ethical Climate on Salesperson’s Role Stress, Job Attitudes, Turnover Intention, and Job Performance 2012Chinese teachers’ work stress and their turnover intention 2010Corporate Ethical Values, Group Creativity, Job Satisfaction and Turnover Intention: The Impact of Work Context on Work Response 2016Creativity and turnover intention among hotel chefs: The mediating effects of job satisfaction and job stress 2005The 7 Hidden Reasons Employees Leave: How to Recognize the Subtle Signs and Act Before It's Too Late 2014Managing Human Resources

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2021Pengaruh Stres Kerja terhadap Kepuasan Kerja Karyawan dengan Dukungan Sosial sebagai Variabel Moderasi 2023Pengaruh Kepuasan Kerja, Stres Kerja, Dan Lingkungan Kerja Terhadap Turnover Intension pada Karyawan Operator PT. Berkat Citra Lestari, Samarinda

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