Public Transport Service Quality Improvement Using Universal Design Standards and Advanced Vehicle Technologies

Aybike Öngel · Henriette Cornet · Penny Kong · Raymond Khoo · Tao Liu · Kloeppel Manfred

16 citations0/0 files stored

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Transportation Planning and Optimization Transportation Systems and Logistics Urban Transport and Accessibility

Abstract

Recent transportation policies have been towards encouraging model shift from private vehicles to public transportation (PT) and hence reduce the adverse effects of private transportation while ensuring the best use of the land resource. Singapore, one of the most densely populated countries in the world, has been developing policies for a carlite society such that PT trips will constitute 75% of the morning peak hour journeys. Customer satisfaction is the main determinant in travel mode choice. Therefore, it is of paramount importance to serve the increased demand while improving the customer satisfaction. A semi-rapid transit (SRT) textbf system is currently being developed for Singapore which aims to complement the current PT systems of Mass Rapid Transport (MRT) subway and busses. The SRT vehicle is designed to incorporate the Universal Design (UD) Principles as well as the advance vehicle technologies such as autonomous driving and electric powertrain. This paper discusses how the implementation of the UD Principles and vehicle technologies in the new SRT vehicle improve the service quality in terms of comfort, accessibility, security, information, and environment. The service quality aspects are compared with those of the current bus system.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 16 citations exist upstream.

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1990Delivering quality service: balancing customer perceptions and expectations 2008Valuing Transit Service Quality Improvements 2017Access to urban transportation system for individuals with disabilities 2006SAFETY AND SECURITY IMPROVEMENT IN PUBLIC TRANSPORTATION BASED ON PUBLIC PERCEPTION IN DEVELOPING COUNTRIES 2012Accessibility for Disabled in Public Transportation Terminal 2013Bus Operation, Quality Service and The Role of Bus Provider and Driver

Cited by

2023Enhancing service quality of rural public transport during the COVID-19 pandemic: a novel fuzzy approach 2021The impact of gap dimensions on passengers boarding and alighting using different mobility aids at railway stations by laboratory experiments 2022Equitable Public Bus Network Optimization for Social Good: A Case Study of Singapore

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.