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Public Transport Service Quality Improvement Using Universal Design Standards and Advanced Vehicle Technologies

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
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1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
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2017Access to urban transportation system for individuals with disabilities150 cited
2006SAFETY AND SECURITY IMPROVEMENT IN PUBLIC TRANSPORTATION BASED ON PUBLIC PERCEPTION IN DEVELOPING COUNTRIES124 cited
2012Accessibility for Disabled in Public Transportation Terminal114 cited
2013Bus Operation, Quality Service and The Role of Bus Provider and Driver103 cited
2016City Accessible for Everyone – Improving Accessibility of Public Transport Using the Universal Design Concept61 cited
2017Effects of transit bus interior configuration on performance of wheeled mobility users during simulated boarding and disembarking31 cited
2011Passengers' valuations of universal design measures in public transport28 cited
2016Universal Design: An Urgent Need20 cited

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2023Enhancing service quality of rural public transport during the COVID-19 pandemic: a novel fuzzy approach14 cited
2021The impact of gap dimensions on passengers boarding and alighting using different mobility aids at railway stations by laboratory experiments

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12 cited

2022Equitable Public Bus Network Optimization for Social Good: A Case Study of Singapore8 cited