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The customer experience ecosystem in two cultural contexts · Study

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ArticleThe customer experience ecosystem in two cultural contexts

Mojtaba Moji Barari2018

Article2018

The customer experience ecosystem in two cultural contexts

Mojtaba Moji Barari · Olivier Furrer

26 citations·0/0 files stored·Journal of Financial Services Marketing

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Customer Service Quality and Loyalty Consumer Retail Behavior Studies Service and Product Innovation

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References

2002Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations 1993Cultures and Organizations: Software of the Mind.1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 1976Individualism and Collectivism 2016Understanding Customer Experience Throughout the Customer Journey 1996Individualism and collectivism 2012Qualitative Research Methods: Collecting Evidence, Crafting Analysis, Communicating Impact

Cited by

2022Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals 2024Technology Acceptance Model and Fintech: An Evidence from Italian Banking Industry

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Year2018

Typearticle

Published2018-10-24

VenueJournal of Financial Services Marketing

ISSN-L1363-0539

Languageen

Citations26

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1057/s41264-018-0053-x

openalex_workW2898110698

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