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The customer experience ecosystem in two cultural contexts
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The customer experience ecosystem in two cultural contexts (2018)The customer experience ecosystem in two …Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…The Experience Economy (2012)The Experience EconomyQualitative Research Methods: Collecting Evidence, Crafting Analysis, Communicating Impact (2012)Qualitative Research Methods:…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Contextualization and value-in-context: How context frames exchange (2011)Contextualization and value-i…It's all B2B…and beyond: Toward a systems perspective of the market (2010)It's all B2B…and beyond: Towa…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Culture's Consequences: Compa…Experiential marketing : how to get customers to sense, feel, think, act, and relate to your company and brands (1999)Experiential marketing : how …Individualism and collectivism (1996)Individualism and collectivismCultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…Cultural constraints in management theories (1993)Cultural constraints in manag…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Cultures and organizations: Software of the mind (1992)Cultures and organizations: S…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Individualism and Collectivism (1976)Individualism and CollectivismTechnology Acceptance Model and Fintech: An Evidence from Italian Banking Industry (2024)Technology Acceptance Model a…Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals (2022)Enhancing customer satisfacti…The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Culture and systems of thought: Holistic versus analytic cognition. (2001)Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analyses. (2002)Social and Psychological Resources and Adaptation (2002)Upper Echelons Theory: An Update (2007)The weirdest people in the world? (2010)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2017)Well-being : the foundations of hedonic psychology (1999)Integrating Quantitative and Qualitative Data in Mixed Methods Research—Challenges and Benefits (2016)Social Media Influencers and Followers: Theorization of a Trans-Parasocial Relation and Explication of Its Implications for Influencer Advertising (2021)A Step-by-Step Process of Thematic Analysis to Develop a Conceptual Model in Qualitative Research (2023)
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References

  • 2002Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations21,666 cited
  • 1993Cultures and Organizations: Software of the Mind.17,690 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1976Individualism and Collectivism6,058 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1996Individualism and collectivism3,781 cited
  • 2012Qualitative Research Methods: Collecting Evidence, Crafting Analysis, Communicating Impact3,633 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 1993Cultural constraints in management theories2,490 cited
  • 2012The Experience Economy1,886 cited
  • 1992Cultures and organizations: Software of the mind1,624 cited
  • 2010It's all B2B…and beyond: Toward a systems perspective of the market1,454 cited
  • 1999Experiential marketing : how to get customers to sense, feel, think, act, and relate to your company and brands

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1,204 cited
  • 2011Contextualization and value-in-context: How context frames exchange1,162 cited
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    • 2022Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals25 cited
    • 2024Technology Acceptance Model and Fintech: An Evidence from Italian Banking Industry4 cited