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Service quality and customer satisfaction: An empirical analysis of banking sector in Goa
16 references·0 citing·52 second hopsampled
Service quality and customer satisfaction: An empirical analysis of banking sector in Goa (2018)Service quality and customer satisfaction…Understanding Customer Satisfaction of Internet Banking: A Case Study In Malacca (2016)Understanding Customer Satisf…Prioritizing Factors Affecting Customer Satisfaction in the Internet Banking System Based on Cause and Effect Relationships (2016)Prioritizing Factors Affectin…10.5937/sjm9-4511 = Assessing customers' perceived service quality in private sector banks in India (2014)10.5937/sjm9-4511 = Assessing…The Influence of Perceived Service Quality, Mooring Factor, and Relationship Quality on Customer Satisfaction and Loyalty (2013)The Influence of Perceived Se…The Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in Internet Banking (2013)The Impacts of Service Qualit…The Effects of Customer and Entrepreneurial Orientations on Individual Service Performance in Banking Sector (2013)The Effects of Customer and E…The Effect of Mobile Service Quality Dimensions on Customer Satisfaction (2013)The Effect of Mobile Service …Measuring Service Quality in the Banking Industry: A Hong Kong Based Study (2013)Measuring Service Quality in …Investigating the Relationship Between Service Quality and Loyalty in Greek Banking Sector (2013)Investigating the Relationshi…Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan (2012)Service Quality, Customer Sat…Quantifying Customers’ Gender Effects on Service Quality Perceptions of Philippine Commercial Banks (2012)Quantifying Customers’ Gender…Examining Dimensions of Electronic Service Quality for Internet Banking Services (2012)Examining Dimensions of Elect…Customer Satisfaction: A Comparison of Public and Private Banks of Pakistan (2012)Customer Satisfaction: A Comp…Customer Satisfaction: A Comparative Analysis of Public and Private Sector Banks in India (2012)Customer Satisfaction: A Comp…A Comparative Study of Customers’ Perceptions of Service Quality Dimensions between Public and Private Banks in India (2012)A Comparative Study of Custom…Customers' perception and attitude towards service quality in multinational banks in India (2011)Customers' perception and att…Delivering quality service: balancing customer perceptions and expectations (1990)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)The impacts of customer involvement on the relationship between relationship quality and performance (2019)How important is CRM toward customer’s loyalty to conventional and Islamic bank marketing strategy? (2020)The Effect of Atmosphere Perception, Perceived Value, And Hedonic Value on Consumer Loyalty Through The Service Quality of Warunk Upnormal (2020)E‐service quality: a model of virtual service quality dimensions (2003)E-S-QUAL (2004)Essentials of Business Research Methods (2015)Service Quality and Customer Satisfaction in the Electronic Banking (2017)Motives of customers’ e-loyalty towards e-banking services: a study in Saudi Arabia (2021)Examining the effects of electronic service quality on online banking customer satisfaction: Evidence from Zambia (2022)E-satisfaction: an initial examination (2000)Service loyalty (2002)Development of an adoption model to assess user acceptance of e-service technology: E-Service Technology Acceptance Model (2018)Mobile banking and AI-enabled mobile banking (2018)Effects of service quality and customer satisfaction on loyalty of bank customers (2021)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Pathology the Internet Banking Service Quality Using Failure Mode and Effect Analysis in Interval-Valued Intuitionistic Fuzzy Environment (2016)Effect of Service Quality and Rates on Satisfaction and Loyalty of Customer Behavior at Fitness (2019)Service Quality Dimensions of E-retailing of Islamic Banks and Its Impact on Customer Satisfaction: An Empirical Investigation of Kingdom of Saudi Arabia (2019)Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Refinement of internet banking service quality scale: a confirmatory factor analysis approach (2013)Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process (2017)Service quality, experiential value and repurchase intention for medical cosmetology clinic: moderating effect of Generation (2018)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Exploring mobile government from the service quality perspective (2017)M-commerce: The nexus between mobile shopping service quality and loyalty (2021)Role of mobile food-ordering applications in developing restaurants’ brand satisfaction and loyalty in the pandemic period (2021)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Mediation effect of customer satisfaction on the relationships between service quality and customer loyalty in the Nigerian foods and beverages industry: Sobel test approach (2013)Assessing the intentions to use internet banking (2018)Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction (2021)Internet-based e-banking and consumer attitudes: an empirical study (2002)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)A novel hybrid MCDM approach based on fuzzy DEMATEL, fuzzy ANP and fuzzy TOPSIS to evaluate green suppliers (2011)The Impact of E-Banking Service Quality on Customer Satisfaction: Evidence From the Lebanese Banking Sector (2018)A Comparative Analysis of Incremental and Disruptive Innovation Policies in the European Banking Sector with Hybrid Interval Type-2 Fuzzy Decision-Making Models (2020)Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction (2009)Service Quality Delivery and Its Impact on Customer Satisfaction in the Banking Sector in Malaysia (2010)Factors affecting intention to use e-banking in Jordan (2019)Customer satisfaction with bank services: The role of cloud services, security, e-learning and service quality (2020)The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector (2020)The impact of perceived service quality dimensions on customer satisfaction (2017)Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman (2020)The effect of supermarket service quality dimensions and customer satisfaction on customer loyalty and disloyalty dimensions (2020)
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References

  • 2013Measuring Service Quality in the Banking Industry: A Hong Kong Based Study159 cited
  • 2016Understanding Customer Satisfaction of Internet Banking: A Case Study In Malacca155 cited
  • 2013The Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in Internet Banking111 cited
  • 2013The Effect of Mobile Service Quality Dimensions on Customer Satisfaction105 cited
  • 2013The Influence of Perceived Service Quality, Mooring Factor, and Relationship Quality on Customer Satisfaction and Loyalty73 cited
  • 2012Examining Dimensions of Electronic Service Quality for Internet Banking Services61 cited
  • 2012Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan51 cited
  • 2016Prioritizing Factors Affecting Customer Satisfaction in the Internet Banking System Based on Cause and Effect Relationships47 cited
  • 2013Investigating the Relationship Between Service Quality and Loyalty in Greek Banking Sector45 cited
  • 2011Customers' perception and attitude towards service quality in multinational banks in India38 cited
  • 2013The Effects of Customer and Entrepreneurial Orientations on Individual Service Performance in Banking Sector32 cited
  • 2012A Comparative Study of Customers’ Perceptions of Service Quality Dimensions between Public and Private Banks in India30 cited
  • 2012Quantifying Customers’ Gender Effects on Service Quality Perceptions of Philippine Commercial Banks

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26 cited
  • 2012Customer Satisfaction: A Comparative Analysis of Public and Private Sector Banks in India23 cited
  • 2012Customer Satisfaction: A Comparison of Public and Private Banks of Pakistan20 cited
  • 201410.5937/sjm9-4511 = Assessing customers' perceived service quality in private sector banks in India17 cited
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