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Voice of the Customer: Capture and Analysis · Study

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ArticleVoice of the Customer: Capture and Analysis

Kai Yang2007

Article2007

Voice of the Customer: Capture and Analysis

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Customer Service Quality and Loyalty Sentiment Analysis and Opinion Mining Quality Function Deployment in Product Design

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2016The Evolving Role of Intelligence: Migrating from Traditional Competitive Intelligence to Integrated Intelligence 2009The integration of DFSS, lean product development and lean knowledge management 2017Six Sigma and organisational ambidexterity: a systematic review and conceptual framework 2014Development of a Product Life-Cycle Cost Estimation Model to Support Engineering Decision-Making in a Multi-Generational Product Development Environment 2011A Numerical Kano Model for Compliance Customer Needs with Product Development 2012Building competitive advantage through platform-based product family thinking: Case powerpacks 2011Activity-Based Costing Model for MGPD

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Year2007

Typearticle

Published2007-11-14

Languageen

Citations48

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ShelfCustomer Service Quality and Loyalty

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openalex_workW2899200308

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