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Voice of the Customer: Capture and Analysis
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Voice of the Customer: Capture and Analysis (2007)Voice of the Customer: Capture and Analys…Six Sigma and organisational ambidexterity: a systematic review and conceptual framework (2017)Six Sigma and organisational …The Evolving Role of Intelligence: Migrating from Traditional Competitive Intelligence to Integrated Intelligence (2016)The Evolving Role of Intellig…Development of a Product Life-Cycle Cost Estimation Model to Support Engineering Decision-Making in a Multi-Generational Product Development Environment (2014)Development of a Product Life…Building competitive advantage through platform-based product family thinking: Case powerpacks (2012)Building competitive advantag…Activity-Based Costing Model for MGPD (2011)Activity-Based Costing Model …A Numerical Kano Model for Compliance Customer Needs with Product Development (2011)A Numerical Kano Model for Co…The integration of DFSS, lean product development and lean knowledge management (2009)The integration of DFSS, lean…The power of product platforms : building value and cost leadership (1997)Product platform design: method and application (2001)PRODUCT DESIGN AND DEVELOPMENT (2018)Toward sustainable automobility: Insights from a stewardship literature review of the industry (2024)Product development performance: strategy, organization, and management in the world auto industry (1991)The machine that changed the world (1992)The Knowledge-creating company: How Japanese companies create the dynamics of innovation (1997)Lean design for Six Sigma (2015)Strategies for modern operations management (2017)How can lean tools support the innovation process of SMEs? (2023)A Service Quality Model and its Marketing Implications (1984)Attractive Quality and Must-Be Quality (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Computational survey of univariate and multivariate learning curve models (1992)Value stream mapping to reduce the lead-time of a product development process (2014)Target Costing and Value Engineering (2017)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The fifth discipline, the art and practice of the learning organization (1991)Coopetition strategies for competitive intelligence practices-evidence from full-service hotels (2021)Impact of competitive intelligence on firm sustainable competitiveness and performance: strategic design collaboration’s mediating role (2024)Exploration and Exploitation in Organizational Learning (1991)The myopia of learning (1993)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)The Concept of the Ambidextrous Organization: Systematic Literature Review (2018)Six Sigma for dynamic capabilities development: becoming more flexible organizations (2019)Developing ambidexterity through quality management and their effects on performance (2020)A simultaneous model for innovative product categorysales diffusion and competitive dynamics (1999)Activity-based costing in the U.K.’s largest companies: a comparison of 1994 and 1999 survey results (2000)Dealing with knowledge in a product development setting: an empirical analysis in the automotive industry (2018)
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  • 2016The Evolving Role of Intelligence: Migrating from Traditional Competitive Intelligence to Integrated Intelligence31 cited
  • 2009The integration of DFSS, lean product development and lean knowledge management25 cited
  • 2017Six Sigma and organisational ambidexterity: a systematic review and conceptual framework24 cited
  • 2014Development of a Product Life-Cycle Cost Estimation Model to Support Engineering Decision-Making in a Multi-Generational Product Development Environment13 cited
  • 2012Building competitive advantage through platform-based product family thinking: Case powerpacks11 cited
  • 2011A Numerical Kano Model for Compliance Customer Needs with Product Development11 cited
  • 2011Activity-Based Costing Model for MGPD9 cited

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