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Customer Relationship Management as Tool to Enhance Competitive Effectiveness: Model Revisited
16 references·1 citing·52 second hop
Customer Relationship Management as Tool to Enhance Competitive Effectiveness: Model Revisited (2018)Customer Relationship Management as Tool …CRM: conceptualization and scale development (2005)CRM: conceptualization and sc…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…Managing Customer Relationships: A Strategic Framework (2004)Managing Customer Relationshi…An integrated framework for customer value and customer‐relationship‐management performance: a customer‐based perspective from China (2004)An integrated framework for c…An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)An evaluation of divergent pe…The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration (2003)The Impact of Customer Relati…Internal marketing issues and challenges (2003)Internal marketing issues and…Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)Absorptive Capacity: A Review…The Crm Handbook: A Business Guide to Customer Relationship Management (2001)The Crm Handbook: A Business …Cross-functional issues in the implementation of relationship marketing through customer relationship management (2001)Cross-functional issues in th…Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage1 (2000)Time Flies When You’re Having…The Antecedents and Consequences of Customer-Centric Marketing (2000)The Antecedents and Consequen…Customer Relationship Management (CRM) in financial services (2000)Customer Relationship Managem…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Creating exceptional guest experiences: the role of engagement and relationship building in hospitality (2024)Creating exceptional guest ex…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Self-Efficacy: The Exercise of Control (1999)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)Customer relationship management: Finding value drivers (2006)Customer Engagement as a New Perspective in Customer Management (2010)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Structural Equations with Latent Variables (1989)Linking perceived value and loyalty in location‐based mobile services (2005)Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ (2006)Measuring festival quality and value affecting visitors’ satisfaction and loyalty using a structural approach (2009)Coefficient Alpha and the Internal Structure of Tests (1951)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Structural equation modeling in practice: A review and recommended two-step approach. 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(1990)The balanced scorecard: Translating strategy into action (1997)Evolving to a New Dominant Logic for Marketing (2003)A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go (2005)Resource-based theory in marketing (2013)Customer experience management: toward implementing an evolving marketing concept (2015)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Understanding dynamic capabilities (2003)Entrepreneurship and Dynamic Capabilities: A Review, Model and Research Agenda* (2006)Managing Firm Resources in Dynamic Environments to Create Value: Looking Inside the Black Box (2007)The Commitment-Trust Theory of Relationship Marketing (1994)On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Measuring Marketing Productivity: Current Knowledge and Future Directions (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 2002Absorptive Capacity: A Review, Reconceptualization, and Extension10,723 cited
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  • 2000Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage14,725 cited
  • 2005A Strategic Framework for Customer Relationship Management2,094 cited
  • 2003The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration1,163 cited
  • 2000The Antecedents and Consequences of Customer-Centric Marketing880 cited
  • 2004An integrated framework for customer value and customer‐relationship‐management performance: a customer‐based perspective from China702 cited
  • 2004An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon680 cited
  • 2005CRM: conceptualization and scale development633 cited
  • 2000Customer Relationship Management (CRM) in financial services498 cited
  • 2003Internal marketing issues and challenges488 cited
  • 2004Managing Customer Relationships: A Strategic Framework

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469 cited
  • 2001Cross-functional issues in the implementation of relationship marketing through customer relationship management433 cited
  • 2001The Crm Handbook: A Business Guide to Customer Relationship Management432 cited
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    • 2024Creating exceptional guest experiences: the role of engagement and relationship building in hospitality18 cited