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The role of customer operant resources in health care value creation · Study

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ArticleThe role of customer operant resources in health care value creation

Le Nguyen Hau2018

Article2018

The role of customer operant resources in health care value creation

30 citations·0/0 files stored·Service Business

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Service and Product Innovation Customer Service Quality and Loyalty Innovation and Knowledge Management

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1999Self-Efficacy: The Exercise of Control 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1989Conservation of resources: A new attempt at conceptualizing stress.2003Evolving to a New Dominant Logic for Marketing 1996The Behavioral Consequences of Service Quality 2001Accounting for common method variance in cross-sectional research designs.1989A New Incremental Fit Index for General Structural Equation Models

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Details

Year2018

Typearticle

Published2018-11-01

VenueService Business

ISSN-L1862-8508

Languageen

Citations30

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/s11628-018-00391-0

openalex_workW2899299187

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