SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
PENGARUH KUALITAS PRODUK, KUALITAS PELAYANAN DAN DIGITAL MARKETING TERHADAP LOYALITAS PELANGGAN
9 references·2 citing·40 second hop
PENGARUH KUALITAS PRODUK, KUALITAS PELAYANAN DAN DIGITAL MARKETING TERHADAP LOYALITAS PELANGGAN (2018)PENGARUH KUALITAS PRODUK, KUALITAS PELAYA…Prinsip-Prinsip Pemasaran (2023)Prinsip-Prinsip PemasaranInnovative Food and Its Effects toward Consumers’ Purchase Intention of Fast Food Product (2011)Innovative Food and Its Effec…The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia (2010)The Impact of Service Quality…An investigation on the factors influencing passengers' loyalty in the North Cyprus national airline (2008)An investigation on the facto…Dasar-dasar pemasaran (2004)Dasar-dasar pemasaranThe Impact of Customer Relationship Characteristics on Profitable Lifetime Duration (2003)The Impact of Customer Relati…Information quality benchmarks: product and service performance (2002)Information quality benchmark…Membidik Pasar Indonesia : Segmentasi, Targeting, dan Positioning (1998)Membidik Pasar Indonesia : Se…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Pengaruh Strategi Marketing E-Commerce Shopee Dan Media Tiktok Dalam Perspektif Nilai Edukasi (2022)Pengaruh Strategi Marketing E…PENGARUH KUALITAS LAYANAN, PROMOSI PENJUALAN DAN DIGITAL MARKETING TERHADAP LOYALITAS KONSUMEN GOJEK DI DENPASAR (2022)PENGARUH KUALITAS LAYANAN, PR…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)Structural equation modeling in practice: A review and recommended two-step approach. (1988)How airline service quality determines the quantity of repurchase intention - Mediate and moderate effects of brand quality and perceived value (2018)The effect of supermarket service quality dimensions and customer satisfaction on customer loyalty and disloyalty dimensions (2020)The impact of service quality and price on passengers' loyalty towards low-cost airlines: The Southeast Asia perspective (2020)The Behavioral Consequences of Service Quality (1996)Customer satisfaction, loyalty and financial performance (2013)The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants (2014)Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman (2020)Understanding Attitudes and Predicting Social Behavior (1980)Research methods for business: A skill building approach (1993)National Systems of Innovation (2010)Green supply chain management practice adoption in Ugandan SME manufacturing firms (2016)The Commitment-Trust Theory of Relationship Marketing (1994)On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Measuring Marketing Productivity: Current Knowledge and Future Directions (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Quality-Control Handbook. (1952)Delivering quality service: balancing customer perceptions and expectations (1990)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Developing a Measurement Instrument for Subjective Aspects of Information Quality (2008)Information quality framework for e-learning systems (2010)The Impact of Shadow IT Systems on Perceived Information Credibility and Managerial Decision Making (2017)Marketing Management (12th Edition) (2007)Manajemen Pemasaran Jasa (2015)Pemanfaatan Digital Marketing Bagi Usaha Mikro, Kecil, Dan Menengah (UMKM) Di Kelurahan Malaka Sari, Duren Sawit (2017)The Model Of Product Quality, Promotion, Price, And Purchase Decisions (2018)Analisis Kepuasan Pelanggan Elektronik Shopee menggunakan Metode E-Service Quality dan Kartesius (2021)Factors Influencing Purchase Decision of Chinese Consumer under Live Streaming E-Commerce Model (2021)MODEL KEPUASAN PELANGGAN: ANALISIS KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP CITRA MEREK PADA GIANT CITRA RAYA JAKARTA (2017)PENGARUH KUALITAS PRODUK DAN BRAND IMAGE TERHADAP KEPUTUSAN PEMBELIAN (2017)PENGARUH TAMPILAN WEB DAN HARGA TERHADAP MINAT BELI DENGAN KEPERCAYAAN SEBAGAI INTERVENING VARIABLE PADA E-COMMERCE SHOPEE (2020)PENGARUH CITRA MEREK DAN GAYA HIDUP HEDONIS TERHADAP KEPUTUSAN PEMBELIAN JILBAB “ZOYA” (2015)The Effect of Promotion on the Decision to Choose a Higher Education through the Brand Image of Education (2021)Pengaruh Financial Knowledge, Financial Attitude, Financial Self Efficacy, Income, Locus of Control, dan Lifestyle terhadap Financial Management Behavior Generasi Z di Kota Surabaya (2022)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2023Prinsip-Prinsip Pemasaran3,788 cited
  • 2003The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration1,163 cited
  • 2010The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia347 cited
  • 2004Dasar-dasar pemasaran331 cited
  • 2008An investigation on the factors influencing passengers' loyalty in the North Cyprus national airline173 cited
  • 1998Membidik Pasar Indonesia : Segmentasi, Targeting, dan Positioning140 cited
  • 2002Information quality benchmarks: product and service performance129 cited
  • 2011Innovative Food and Its Effects toward Consumers’ Purchase Intention of Fast Food Product17 cited

Cited by

  • 2022PENGARUH KUALITAS LAYANAN, PROMOSI PENJUALAN DAN DIGITAL MARKETING TERHADAP LOYALITAS KONSUMEN GOJEK DI DENPASAR12 cited
  • 2022Pengaruh Strategi Marketing E-Commerce Shopee Dan Media Tiktok Dalam Perspektif Nilai Edukasi10 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work