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Standing in my customer's shoes: Effects of customer‐oriented perspective taking on proactive service performance
16 references·8 citing·47 second hop
Standing in my customer's shoes: Effects of customer‐oriented perspective taking on proactive service performance (2018)Standing in my customer's shoes: Effects …Employee Learning Orientation, Transformational Leadership, and Employee Creativity: The Mediating Role of Employee Creative Self-Efficacy (2009)Employee Learning Orientation…Common Method Bias in Regression Models With Linear, Quadratic, and Interaction Effects (2009)Common Method Bias in Regress…Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity. (2008)Does intrinsic motivation fue…Relational Job Design and the Motivation to Make a Prosocial Difference (2007)Relational Job Design and the…A New Model of Work Role Performance: Positive Behavior in Uncertain and Interdependent Contexts (2007)A New Model of Work Role Perf…Modeling the antecedents of proactive behavior at work. (2006)Modeling the antecedents of p…Social Cognitive Theory: An Agentic Perspective (2001)Social Cognitive Theory: An A…Proactive Behavior in Organizations (2000)Proactive Behavior in Organiz…Self-efficacy and work-related performance: A meta-analysis. (1998)Self-efficacy and work-relate…The proactive component of organizational behavior: A measure and correlates (1993)The proactive component of or…Close relationships as including other in the self. (1991)Close relationships as includ…The case for motivated reasoning. (1990)The case for motivated reason…Emotional Intelligence (1990)Emotional IntelligenceA multidimensional approach to individual differences in empathy (1980)A multidimensional approach t…Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unify…Self-efficacy: Toward a unifying theory of behavioral change. 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(2022)How and when does leader humi…Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China (2021)Abusive Supervision, Affectiv…Customer service at altitude: effects of empowering leadership (2019)Customer service at altitude:…The Social Psychology of Organizations. (1979)Research in Organizational Behavior. (1986)Cultures and Organizations: Software of the Mind. (1993)Employability: A psycho-social construct, its dimensions, and applications (2004)The Meaning of Employee Engagement (2008)The Principles of Psychology (1891)Stress, appraisal, and coping (1985)BEYOND SELF-MANAGEMENT: ANTECEDENTS AND CONSEQUENCES OF TEAM EMPOWERMENT. (1999)Career Adapt-Abilities Scale: Construction, reliability, and measurement equivalence across 13 countries (2012)Stress: Appraisal and Coping (2013)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. 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References

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  • 2007Relational Job Design and the Motivation to Make a Prosocial Difference

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1,850 cited
  • 2008Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity.1,850 cited
  • Cited by

    • 2023Antecedents of proactive customer service performance in hospitality: a meta-analysis44 cited
    • 2022How and when does leader humility promote followers’ proactive customer service performance?43 cited
    • 2021Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China40 cited
    • 2019Customer service at altitude: effects of empowering leadership32 cited
    • 2025I Remember It All Too Well: Gig Workers' Psychological Detachment After Receiving Negative Customer Feedback and the Roles of Job Security and Handling Time18 cited
    • 2024The unseen burden: How ambidextrous leadership erodes managers' well-being18 cited
    • 2023Good for you, bad for me? The daily dynamics of perspective taking and well-being in coworker dyads.16 cited
    • 2022Standing in customers’ shoes: How responsible leadership inhibits unethical pro-organizational behavior6 cited