Fostering corporate sustainability in tourism management through social values within collective value co-creation processes

Abstract

Collective value co-creation is not fully explored in management research. The phenomenon of social value co-creation has not been investigated in detail either, particularly regarding sustainable tourism management. In our work, we investigate the role of social values within the collective value co-creation process, as a key factor for building sustainable tourism management practices able to generate sustainable benefits to all stakeholders. The study setting is Sardex, a complementary currency community based in Sardinia (Italy). By adopting a qualitative methodology, and through face-to-face interviews, the entrepreneurs’ relationships were analysed using dialogue, trust, and reciprocity as core factors of value co-creation within the hospitality and tourism firms grouped in Sardex. Particularly, we explored whether, and to what extent, reciprocity was the salient factor in the process of value co-creation. Findings show that social values, and especially reciprocity, are the backbone of value co-creation: they foster corporate social orientation, which brings together corporate social responsibility and sustainability, and represent our contribution to enrichen theoretical and practical perspectives in this multidimensional field.

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