Towards An Experience Innovation Canvas: A Framework for Measuring Innovation in the Hospitality and Tourism Industry

Lori J. Sipe

18 citations0/0 files storedInternational Journal of Hospitality & Tourism Administration

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Service and Product Innovation Diverse Aspects of Tourism Research Customer Service Quality and Loyalty

Abstract

As organizations transition from a service to experience economy, they will need to reimagine their business performance “scorecards” to reflect practices that place the co-created guest experience...

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1991Case Study Research: Design and Methods 1990Absorptive Capacity: A New Perspective on Learning and Innovation 2025The Coding Manual for Qualitative Researchers 2003Evolving to a New Dominant Logic for Marketing 2010Designing and Conducting Mixed Methods Research 1997The balanced scorecard: Translating strategy into action 1934The Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest, and the Business Cycle 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees

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