User Satisfaction Factors on Learning Management Systems Usage

Yanti Tjong · Lianna Sugandi · Alifah Nurshafita · Yulia Magdalena · Clara Evelyn · Novita Sari Yosieto

19 citations0/0 files storedInternational Conference on Information Management and Technology (ICIMTech)

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour Educational Technology and E-Learning Technology-Enhanced Education Studies

Abstract

The purpose of the research is to determine the factors that affect the satisfaction of the use of Learning Management System, especially by students. Research stages are done through literature based on End-User Computing Satisfaction (EUCS) satisfaction factor which consists of content, accuracy, timeless, ease of use and format. Questionnaires were developed based on each factor of EUCS and distributed to the user ie the students. Based on the formula Izaac and Michael the results of the sample calculation there are 380 students who become sample. Based on data from questionnaires that have been distributed validation test and reliability of 20 data responder first before further processing. The result of the questionnaire that has been collected is analyzed to the gap between expectation and reality to get user satisfaction on the use of LMS. After obtaining user satisfaction, it is done by Analytical Hierarchy Process (AHP) approach to determine what factors influence student's satisfaction by the factor on EUCS. The results show that users are not satisfied with all factors, and factor accuracy is the most important factor in determining user satisfaction, while the most important experience factor is timelines. The results of the open questionnaire, the user provides input for improvements to LMS related to access speed and feature addition and development of mobile-based LMS.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 19 citations exist upstream.

References

1988The Measurement of End-User Computing Satisfaction 2000A Proposed Model and Measurement Instrument for the Formation of IS Satisfaction: The Case of End-User Computing Satisfaction 2011Key factors to instructors’ satisfaction of learning management systems in blended learning 1980Measurement of computer user satisfaction

Cited by

2020Measurement of user satisfaction for web-base academic information system using end-user computing satisfaction method 2022User Satisfaction Analysis of E-Learning Using End User Computing Satisfaction in Covid 19 2023Evaluation of E-Commerce Organic Coconut Sugar: Technology Acceptance Model (TAM) and End-User Computing Satisfaction (EUCS) Model

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.