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How Quality Management System Components Lead to Improvement in Service Organizations: A System Practitioner Perspective
16 references·0 citing·44 second hop
How Quality Management System Components Lead to Improvement in Service Organizations: A System Practitioner Perspective (2018)How Quality Management System Components …Linking transformational leadership and employee creativity in the hospitality industry: The influences of creative role identity, creative self-efficacy, and job complexity (2013)Linking transformational lead…Total quality management, market orientation and hotel performance: The moderating effects of external environmental factors (2011)Total quality management, mar…Innovation in Governance and Public Services: Past and Present (2005)Innovation in Governance and …Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. (2003)Task versus relationship conf…Controversies and Contradictions in Statistical Process Control (2000)Controversies and Contradicti…Logistics Research Methods: Employing Structural Equation Modeling to Test for Construct Validity (1999)Logistics Research Methods: E…Improving service quality in America: Lessons learned (1994)Improving service quality in …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Fit Indexes, Lagrange Multipliers, Constraint Changes and Incomplete Data in Structural Models (1990)Fit Indexes, Lagrange Multipl…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Asymptotically distribution‐free methods for the analysis of covariance structures (1984)Evaluation of goodness-of-fit indices for structural equation models. (1989)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Service‐Orientated Approach to Marketing of Services (1978)Journal of Consumer Research (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Handbook of Industrial and Organizational Psychology. (1977)Statistical Methods for Meta-Analysis (1988)Psychological Safety and Learning Behavior in Work Teams (1999)Work Group Diversity and Group Performance: An Integrative Model and Research Agenda. (2004)Enhancing the Effectiveness of Work Groups and Teams (2006)Team Effectiveness 1997-2007: A Review of Recent Advancements and a Glimpse Into the Future (2008)The Approval Motive: Studies in Evaluative Dependence (1965)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Environmental management and manufacturing performance: The role of collaboration in the supply chain (2007)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Green supply chain management practices: impact on performance (2012)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 1992Alternative Ways of Assessing Model Fit27,293 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,151 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1984A Service Quality Model and its Marketing Implications6,682 cited
  • 2003Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis.3,067 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1999Logistics Research Methods: Employing Structural Equation Modeling to Test for Construct Validity1,354 cited
  • 2005Innovation in Governance and Public Services: Past and Present1,011 cited
  • 1990Fit Indexes, Lagrange Multipliers, Constraint Changes and Incomplete Data in Structural Models512 cited
  • 2000Controversies and Contradictions in Statistical Process Control507 cited
  • 2013Linking transformational leadership and employee creativity in the hospitality industry: The influences of creative role identity, creative self-efficacy, and job complexity

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469 cited
  • 2011Total quality management, market orientation and hotel performance: The moderating effects of external environmental factors458 cited
  • 1994Improving service quality in America: Lessons learned449 cited
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