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Service quality of property managers of shopping complexes in Ibadan, Nigeria
16 references·0 citing·37 second hopsampled
Service quality of property managers of shopping complexes in Ibadan, Nigeria (2018)Service quality of property managers of s…Determining the service quality of the city bus service based on users’ perceptions and expectations (2018)Determining the service quali…A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems (2017)A fuzzy-based multi-dimension…Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Service quality, consumer sat…Revisiting customers' perception of service quality in fast food restaurants (2016)Revisiting customers' percept…An investigation of service quality, customer satisfaction and loyalty in China's airline market (2016)An investigation of service q…Fuzzy application in service quality analysis: An empirical study (2009)Fuzzy application in service …Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality (2009)Customer Satisfaction Evaluat…The relationship between service quality and customer satisfaction – a factor specific approach (2002)The relationship between serv…A holistic model for total quality service (2001)A holistic model for total qu…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Cognitive Moral Development and Marketing (1992)Cognitive Moral Development a…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Service Quality Determinants and Effectiveness in the Real Estate Brokerage Industry (1988)Service Quality Determinants …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service quality models: a review (2005)The Process of Customer Engagement: A Conceptual Framework (2008)Demystifying customer brand engagement: Exploring the loyalty nexus (2010)Ethical Decision Making in Organizations: A Person-Situation Interactionist Model (1986)Ethical and Legal Foundations of Relational Marketing Exchanges (1993)The Commitment-Trust Theory of Relationship Marketing (1994)Marketing management: analysis. planning. implementation and control (2000)Corporate Social Responsibility and Marketing: An Integrative Framework (2004)Handbook of socialization: theory and research (2007)Specification Tests in Econometrics (1978)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Delivering quality service: balancing customer perceptions and expectations (1990)Econometric Analysis of Cross Section and Panel Data (2001)THE EFFECT OF SOCIAL MEDIA MARKETING ACTIVITIES ON BRAND AWARENESS, BRAND IMAGE AND BRAND LOYALTY (2018)Service Quality, Perceived Value and Customer Satisfaction on Behavioral Intention in Restaurants: An Integrated Structural Model (2020)Effects of service quality and customer satisfaction on loyalty of bank customers (2021)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Principles and Practice of Structural Equation Modeling (2012)The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants (2019)The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service (2022)Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank’s customer loyalty (2019)Consumer decision‐making in omnichannel retailing: Literature review and future research agenda (2020)Customer satisfaction with bank services: The role of cloud services, security, e-learning and service quality (2020)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,718 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,176 cited
  • 2002The relationship between service quality and customer satisfaction – a factor specific approach911 cited
  • 2016Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future750 cited
  • 1992Cognitive Moral Development and Marketing729 cited
  • 2016An investigation of service quality, customer satisfaction and loyalty in China's airline market343 cited
  • 2016Revisiting customers' perception of service quality in fast food restaurants269 cited
  • 2001A holistic model for total quality service238 cited
  • 2009Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality207 cited
  • 2018Determining the service quality of the city bus service based on users’ perceptions and expectations111 cited
  • 1988Service Quality Determinants and Effectiveness in the Real Estate Brokerage Industry

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99 cited
  • 2009Fuzzy application in service quality analysis: An empirical study83 cited
  • 2017A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems82 cited
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