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Investigating the managerial practices' effect on Employee-Perceived Service Quality with the moderating role of supportive leadership behavior
16 references·11 citing·24 second hop
Investigating the managerial practices' effect on Employee-Perceived Service Quality with the moderating role of supportive leadership behavior (2018)Investigating the managerial practices' e…The Motivation to Work (2017)The Motivation to WorkA primer on partial least squares structural equation modeling (PLS-SEM) (2015)A primer on partial least squ…A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…How to Write Up and Report PLS Analyses (2009)How to Write Up and Report PL…An empirical comparison of the efficacy of covariance-based and variance-based SEM (2009)An empirical comparison of th…Applied Business research: Qualitative and Quantitative Methods (2001)Applied Business research: Qu…The partial least squares approach for structural equation modeling. (1998)The partial least squares app…PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)PSYCHOLOGICAL, EMPOWERMENT IN…Measuring Organizational Cultures: A Qualitative and Quantitative Study Across Twenty Cases (1990)Measuring Organizational Cult…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Path Goal Theory of Leader Effectiveness (1971)A Path Goal Theory of Leader …The Mediating Effect of Job Satisfaction in the Influence of Non-Physical Environment on Employee Performance (2024)The Mediating Effect of Job S…Factors affecting healthcare employee satisfaction and their relationship to patient satisfaction in community health centres (2024)Factors affecting healthcare …Employee retention and organizational performance: Evidence from Ghana Police Service (2024)Employee retention and organi…A generational perspective of family firms' social capital: Interplay between ethical leadership and firm performance (2023)A generational perspective of…A Fuzzy Three-Dimensional House of Quality to Integrate and Coordinate Departments’ Activities in Organizations (2023)A Fuzzy Three-Dimensional Hou…What Gets Measured Gets Managed? The Use of Performance Information across Organizational Echelons in the Public Sector (2022)What Gets Measured Gets Manag…The Impact of Internal Marketing Practices on Employees’ Job Satisfaction during the COVID-19 Pandemic: The Case of the Saudi Arabian Banking Sector (2022)The Impact of Internal Market…Pengaruh kepemimpinan yang positif dan kepemimpinan yang mendukung terhadap produktivitas sdm dengan dimediasi persepsi pegawai yang positif (2022)Pengaruh kepemimpinan yang po…THE EFFECT OF ORGANIZATIONAL CULTURE AND EMPOWERMENT TO THE SERVICE QUALITY OF GENERAL BUREAU EMPLOYEES AT THE MINISTRY OF STATE SECRETARIAT REPUBLIC OF INDONESIA (2021)THE EFFECT OF ORGANIZATIONAL …Managerial Styles and Employee Productivity. An Empirical Study From Bank Sector Employees in Greece (2021)Managerial Styles and Employe…Adopting the configurational approach to the analysis of job satisfaction in Mongolia (2021)Adopting the configurational …Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Using PLS path modeling in new technology research: updated guidelines (2016)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self‐determination theory and work motivation (2005)The Essential Impact of Context on Organizational Behavior (2006)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)Common Beliefs and Reality About PLS (2014)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)
this work references cited by second hop

References

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  • 1988On the Evaluation of Structural Equation Models26,139 cited
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  • 2011PLS-SEM: Indeed a Silver Bullet21,614 cited
  • 2015A primer on partial least squares structural equation modeling (PLS-SEM)18,923 cited
  • 2014A primer on partial least squares structural equation modeling (PLS-SEM)12,786 cited
  • 1998The partial least squares approach for structural equation modeling.12,728 cited
  • 1995PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION.7,411 cited
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  • 1990Measuring Organizational Cultures: A Qualitative and Quantitative Study Across Twenty Cases3,234 cited
  • 1971A Path Goal Theory of Leader Effectiveness3,052 cited
  • 2009An empirical comparison of the efficacy of covariance-based and variance-based SEM

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2,904 cited
  • 2001Applied Business research: Qualitative and Quantitative Methods1,680 cited
  • Cited by

    • 2021Adopting the configurational approach to the analysis of job satisfaction in Mongolia62 cited
    • 2022The Impact of Internal Marketing Practices on Employees’ Job Satisfaction during the COVID-19 Pandemic: The Case of the Saudi Arabian Banking Sector25 cited
    • 2023A generational perspective of family firms' social capital: Interplay between ethical leadership and firm performance22 cited
    • 2021Managerial Styles and Employee Productivity. An Empirical Study From Bank Sector Employees in Greece14 cited
    • 2022What Gets Measured Gets Managed? The Use of Performance Information across Organizational Echelons in the Public Sector11 cited
    • 2023A Fuzzy Three-Dimensional House of Quality to Integrate and Coordinate Departments’ Activities in Organizations8 cited
    • 2024Employee retention and organizational performance: Evidence from Ghana Police Service7 cited
    • 2024The Mediating Effect of Job Satisfaction in the Influence of Non-Physical Environment on Employee Performance3 cited
    • 2022Pengaruh kepemimpinan yang positif dan kepemimpinan yang mendukung terhadap produktivitas sdm dengan dimediasi persepsi pegawai yang positif2 cited
    • 2024Factors affecting healthcare employee satisfaction and their relationship to patient satisfaction in community health centres1 cited
    • 2021THE EFFECT OF ORGANIZATIONAL CULTURE AND EMPOWERMENT TO THE SERVICE QUALITY OF GENERAL BUREAU EMPLOYEES AT THE MINISTRY OF STATE SECRETARIAT REPUBLIC OF INDONESIA1 cited