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Impact of data breach locality and error management on attitude and engagement · Study

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ArticleImpact of data breach locality and error management on attitude and engagement

Lu Zhang2018

Article2018

Impact of data breach locality and error management on attitude and engagement

Lu Zhang · Wei Wei · Nan Hua

23 citations·0/0 files stored·International Journal of Hospitality Management

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Customer Service Quality and Loyalty Information and Cyber Security Privacy, Security, and Data Protection

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References

1984Research in Organizational Behavior 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 2016Understanding Customer Experience Throughout the Customer Journey 1993Handbook of industrial and organizational psychology 2011Customer Engagement 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions 2012Customer Engagement: Exploring Customer Relationships Beyond Purchase 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

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2021Too generous to be fair? Experiments on the interplay of what, when, and how in data breach recovery of the hotel industry 2025Building resilient ESG frameworks against data breaches in the hospitality industry

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Year2018

Typearticle

Published2018-12-13

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations23

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.ijhm.2018.12.001

openalex_workW2905025290

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