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Customer's satisfaction in public and private sector banks in India: A comparative study.
4 references·0 citing·17 second hop
Customer's satisfaction in public and private sector banks in India: A comparative study. (2018)Customer's satisfaction in public and pri…Impact of service quality on customer satisfaction in private and public sector banks (2016)Impact of service quality on …An Analytical Study on Trends and Progress of Indian banking Industry (2015)An Analytical Study on Trends…Customer Satisfaction: A Comparative Analysis of Public and Private Sector Banks in India (2012)Customer Satisfaction: A Comp…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Customer Preferences for Financial Services: An Analysis (1994)The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)A study of bank selection decisions in Singapore using the Analytical Hierarchy Process (2000)A model for evaluation of customer satisfaction with banking service quality in an uncertain environment (2016)Service quality and customer satisfaction: An empirical analysis of banking sector in Goa (2018)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)A Study of Relationship Among Service Quality of E-Commerce Websites, Customer Satisfaction, and Purchase Intention (2020)Effects of service quality and customer satisfaction on loyalty of bank customers (2021)Financial Inclusion and Its Ripple Effects on Socio-Economic Development: A Comprehensive Review (2024)Efficiency and productivity of banking sector (2013)Efficiency of NPA Management in Indian SCBs – A Bank-Group Wise Exploratory Study (2013)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2016Impact of service quality on customer satisfaction in private and public sector banks197 cited
  • 2012Customer Satisfaction: A Comparative Analysis of Public and Private Sector Banks in India23 cited
  • 2015An Analytical Study on Trends and Progress of Indian banking Industry14 cited

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