this work references cited by second hop· second hop is a sample of the most-cited connectionsReferences
- 2016The future of employment: How susceptible are jobs to computerisation?8,693 cited
- 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,887 cited
- 2018Artificial Intelligence in Service3,978 cited
- 2000Technology Readiness Index (Tri)3,515 cited
- 2003A survey of socially interactive robots3,333 cited
- 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,929 cited
- 2018Brave new world: service robots in the frontline2,415 cited
- 2016Digital marketing: A framework, review and research agenda2,049 cited
- 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,007 cited
- 2011An integrative review of sensory marketing: Engaging the senses to affect perception, judgment and behavior1,769 cited
- 2002Understanding Service Convenience1,659 cited
- 2015Service Research Priorities in a Rapidly Changing Context1,494 cited
- 2016Domo Arigato Mr. Roboto1,387 cited
- 2014Brand authenticity: An integrative framework and measurement scale1,208 cited
- 2018Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work