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Cited by

• 2019Human Capital and Administrative Burden: The Role of Cognitive Resources in Citizen‐State Interactions452 cited
• 2022Racialized Burdens: Applying Racialized Organization Theory to the Administrative State269 cited
• 2020Administrative Capital and Citizens’ Responses to Administrative Burden231 cited
• 2023Administrative Burden in Citizen–State Interactions: A Systematic Literature Review197 cited
• 2020Digitization or equality: When government automation covers some, but not all citizens194 cited
• 2019The Political Economy of Administrative Burdens: A Theoretical Framework for Analyzing the Organizational Origins of Administrative Burdens163 cited
• 2020Red Tape, Organizational Performance, and Employee Outcomes: Meta‐analysis, Meta‐regression, and Research Agenda158 cited
• 2020The unequal distribution of administrative burden: A framework and an illustrative case study for understanding variation in people's experience of burdens157 cited
• 2020Why Do Policymakers Support Administrative Burdens? The Roles of Deservingness, Political Ideology and Personal Experience146 cited
• 2020Just or Unjust? How Ideological Beliefs Shape Street‐Level Bureaucrats’ Perceptions of Administrative Burden144 cited
• 2021The accidental caseworker – How digital self-service influences citizens' administrative burden139 cited
• 2023Introduction: Administrative Burden as a Mechanism of Inequality in Policy Implementation137 cited