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How Artificial Intelligence (AI) is Reshaping Retailing · Study

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ArticleHow Artificial Intelligence (AI) is Reshaping Retailing

Venkatesh Shankar2018

Article2018

How Artificial Intelligence (AI) is Reshaping Retailing

Venkatesh Shankar

485 citations·0/0 files stored·Journal of Retailing

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AI in Service Interactions Consumer Retail Behavior Studies Digital Innovation in Industries

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2020Chatbots in retailers’ customer communication: How to measure their acceptance?2024How generative AI Is shaping the future of marketing 2020AI Customer Service: Task Complexity, Problem-Solving Ability, and Usage Intention 2022Artificial intelligence in tourism and hospitality: Bibliometric analysis and research agenda 2022Artificial intelligence-enabled personalization in interactive marketing: a customer journey perspective 2021When do you trust AI? The effect of number presentation detail on consumer trust and acceptance of AI recommendations 2021How artificial intelligence will affect the future of retailing 2019Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?

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Year2018

Typearticle

Published2018-12-01

VenueJournal of Retailing

ISSN-L0022-4359

Languageen

Citations485

Files0 public / 0

ShelfAI in Service Interactions

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doi10.1016/s0022-4359(18)30076-9

openalex_workW2912297199

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