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ArticleHow artificial intelligence will affect the future of retailing

Dhruv Grewal2021

Article2021

How artificial intelligence will affect the future of retailing

Dhruv Grewal · Praveen K. Kopalle · Michael Haenlein · Matthew J. Schneider · Hyunseok Jung · Dinesh R. Hegde +1 more

398 citations·0/0 files stored·Journal of Retailing

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AI in Service Interactions Digital Innovation in Industries Impact of AI and Big Data on Business and Society

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References

2018Artificial Intelligence in Service 2019How artificial intelligence will change the future of marketing 2017The Future of Retailing 2019Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses 2019Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases 2009Customer Experience Management in Retailing: An Organizing Framework 2014Unraveling the Personalization Paradox: The Effect of Information Collection and Trust-Building Strategies on Online Advertisement Effectiveness 2009Customer Experience Management in Retailing: Understanding the Buying Process

Cited by

2024Do you create your content yourself? Using generative artificial intelligence for social media content creation diminishes perceived brand authenticity 2024Artificial intelligence and consumer behavior: From predictive to generative AI 2024The Next-Generation Shopper: A Study of Generation-Z Perceptions of AI in Online Shopping

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Details

Year2021

Typearticle

Published2021-02-04

VenueJournal of Retailing

ISSN-L0022-4359

Languageen

Citations398

Files0 public / 0

ShelfAI in Service Interactions

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doi10.1016/j.jretai.2021.01.005

openalex_workW3128077503

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