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Proceedings of the 2013 Winter Simulation Conference: Simulation: Making Decisions in a Complex World
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Proceedings of the 2013 Winter Simulation Conference: Simulation: Making Decisions in a Complex World (2013)Proceedings of the 2013 Winter Simulation…Modeling and simulation framework for value-based healthcare systems (2018)Modeling and simulation frame…On the estimation of the true demand in call centers with redials and reconnects (2015)On the estimation of the true…Dimensioning Large Call Centers (2004)Modeling Daily Arrivals to a Telephone Call Center (2004)Statistical Analysis of a Telephone Call Center (2005)Call center data modeling: a queueing science approach based on Markovian arrival process (2024)Multifacetted Modelling and Discrete Event Simulation (1985)Workflow Management (2002)Theory of Modeling and Simulation (2018)
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  • 2018Modeling and simulation framework for value-based healthcare systems41 cited
  • 2015On the estimation of the true demand in call centers with redials and reconnects15 cited

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