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Application of the Kano Model for a Better Understanding of Customer Requirements in Higher Education—A Pilot Study
16 references·7 citing·47 second hop
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(2010)The Assessment of Research Qu…University–industry relationships and open innovation: Towards a research agenda (2007)University–industry relations…Students’ perceptions of teaching quality in higher education: the perspective of currently enrolled students (2007)Students’ perceptions of teac…Service quality in higher education: The role of student expectations (2007)Service quality in higher edu…Classification of quality attributes (2007)Classification of quality att…University Professors and Teaching Ethics: Conceptualizations and Expectations (2006)University Professors and Tea…The value of student engagement for higher education quality assurance (2005)The value of student engageme…ISO 9000 series ‐ Certification and performance (2001)ISO 9000 series ‐ Certificati…Building employability skills into the higher education curriculum: a university‐wide initiative (2000)Building employability skills…A framework for the dimensions of quality in higher education (1996)A framework for the dimension…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Innovation as a Tool for Sustainable Development in Small and Medium Size Enterprises in Slovakia (2023)Innovation as a Tool for Sust…Hierarchizing the Product Characteristics of Industrial Plain Sewing Machine for Making Best Purchase Decision (2022)Hierarchizing the Product Cha…A felsőoktatási hallgatók munkával szembeni elvárásainak elemzése Kano-modell segítségével (2022)A felsőoktatási hallgatók mun…Kano Model Integration with Data Mining to Predict Customer Satisfaction (2021)Kano Model Integration with D…Innovation in educational marketing: a study applied to Brazilian private higher education institutions (2021)Innovation in educational mar…Product value analysis: a developed cost–benefit analysis ratio based on the Kano and PAF models (2020)Product value analysis: a dev…Integration of Kano Model and Quality Function Deployment (QFD) to Improve Product Quality: A Literature Review (2020)Integration of Kano Model and…Leaving College: Rethinking the Causes and Cures of Student Attrition (1988)How College Affects Students: Findings and Insights From Twenty Years of Research. 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this work references cited by second hop

References

  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
  • 2007University–industry relationships and open innovation: Towards a research agenda1,472 cited
  • 2005The value of student engagement for higher education quality assurance654 cited
  • 2000Building employability skills into the higher education curriculum: a university‐wide initiative413 cited
  • 2007Service quality in higher education: The role of student expectations383 cited
  • 1996A framework for the dimensions of quality in higher education349 cited
  • 2001ISO 9000 series ‐ Certification and performance334 cited
  • 2007Students’ perceptions of teaching quality in higher education: the perspective of currently enrolled students269 cited
  • 2014The changing university business model: a stakeholder perspective255 cited
  • 2013Typology of Kano models: a critical review of literature and proposition of a revised model146 cited
  • 2007Classification of quality attributes131 cited
  • 2010The Assessment of Research Quality in UK Universities: Peer Review or Metrics?130 cited
  • 2016

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Increasing accuracy of the Kano model – a case study
109 cited
  • 2006University Professors and Teaching Ethics: Conceptualizations and Expectations102 cited
  • Cited by

    • 2020Integration of Kano Model and Quality Function Deployment (QFD) to Improve Product Quality: A Literature Review39 cited
    • 2021Innovation in educational marketing: a study applied to Brazilian private higher education institutions20 cited
    • 2021Kano Model Integration with Data Mining to Predict Customer Satisfaction19 cited
    • 2020Product value analysis: a developed cost–benefit analysis ratio based on the Kano and PAF models11 cited
    • 2022A felsőoktatási hallgatók munkával szembeni elvárásainak elemzése Kano-modell segítségével7 cited
    • 2023Innovation as a Tool for Sustainable Development in Small and Medium Size Enterprises in Slovakia7 cited
    • 2022Hierarchizing the Product Characteristics of Industrial Plain Sewing Machine for Making Best Purchase Decision5 cited