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Measuring Performance in Knowledge-intensive Processes
16 references·0 citing·44 second hop
Measuring Performance in Knowledge-intensive Processes (2019)Measuring Performance in Knowledge-intens…Knowledge sharing and individual work performance: an empirical study of a public sector organisation (2016)Knowledge sharing and individ…From knowledge sharing to firm performance: A predictive model comparison (2016)From knowledge sharing to fir…Business process performance measurement: a structured literature review of indicators, measures and metrics (2016)Business process performance …Knowledge-Intensive Processes: Characteristics, Requirements and Analysis of Contemporary Approaches (2014)Knowledge-Intensive Processes…Modeling organizational performance indicators (2009)Modeling organizational perfo…Measuring Organizational Performance: Towards Methodological Best Practice (2009)Measuring Organizational Perf…IT support for healthcare processes – premises, challenges, perspectives (2006)IT support for healthcare pro…A framework for evaluating third-party logistics (2005)A framework for evaluating th…KMPI: measuring knowledge management performance (2004)KMPI: measuring knowledge man…Performance Measurement in a Supply Chain (2003)Performance Measurement in a …Business Process Intelligence (2003)Business Process IntelligenceUSING THE BALANCED SCORECARD TO MEASURE SUPPLY CHAIN PERFORMANCE. (2000)USING THE BALANCED SCORECARD …Process performance measurement system: A tool to support process-based organizations (2000)Process performance measureme…Designing performance measures: a structured approach (1997)Designing performance measure…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Using the balanced scorecard as a strategic management system (1996)What is the Right Supply Chain for Your Product (1997)Defining the concept of supply chain quality management and its relevance to academic and industrial practice (2004)A review of performance measurement: Towards performance management (2005)Responsive supply chain: A competitive strategy in a networked economy☆ (2007)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Does human capital matter? A meta-analysis of the relationship between human capital and firm performance. (2011)Performance Measurement: Challenges for Tomorrow* (2011)Top management knowledge value, knowledge sharing practices, open innovation and organizational performance (2019)The balanced scorecard: Translating strategy into action (1997)Implementing performance measurement systems: a literature review (2003)Challenges in transforming manufacturing organisations into product‐service providers (2010)THE APPLICATION OF PETRI NETS TO WORKFLOW MANAGEMENT (1998)Workflow Patterns (2003)On the Discovery of Declarative Control Flows for Artful Processes (2015)Fundamentals of Business Process Management (2018)The Internet of Things Meets Business Process Management: A Manifesto (2020)Process mining for healthcare: Characteristics and challenges (2022)The Analytic Hierarchy Process (1985)Performance measurement system design (1995)Measuring supply chain performance (1999)Integrating sustainability into supplier selection with grey system and rough set methodologies (2009)The influence of green practices on supply chain performance: A case study approach (2011)Using DEMATEL to develop a carbon management model of supplier selection in green supply chain management (2011)A resource‐based view of the firm (1984)Knowledge management and innovativeness (2010)The correlation between organizational culture and knowledge conversion on corporate performance (2010)Knowledge management and measurement: a critical review (2013)The Knowledge-Creating Company (1995)Adeptflex—Supporting Dynamic Changes of Workflows Without Losing Control (1998)The Knowledge-Creating Company (1998)Business process analysis in healthcare environments: A methodology based on process mining (2011)Enabling Flexibility in Process-Aware Information Systems (2012)Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems (1987)Workflow mining: A survey of issues and approaches (2003)Workflow mining: discovering process models from event logs (2004)Mining process models with non-free-choice constructs (2007)Process mining: a two-step approach to balance between underfitting and overfitting (2008)Trace Clustering in Process Mining (2009)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
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References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 2009Measuring Organizational Performance: Towards Methodological Best Practice2,231 cited
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  • 2004KMPI: measuring knowledge management performance570 cited
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  • 2003Business Process Intelligence538 cited
  • 2006IT support for healthcare processes – premises, challenges, perspectives521 cited
  • 2014Knowledge-Intensive Processes: Characteristics, Requirements and Analysis of Contemporary Approaches312 cited
  • 2000Process performance measurement system: A tool to support process-based organizations293 cited
  • 2016From knowledge sharing to firm performance: A predictive model comparison246 cited
  • 2016Business process performance measurement: a structured literature review of indicators, measures and metrics233 cited
  • 2016Knowledge sharing and individual work performance: an empirical study of a public sector organisation227 cited
  • 2005

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A framework for evaluating third-party logistics
212 cited
  • 2009Modeling organizational performance indicators211 cited
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