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The Impact of Consumer Confusion on Mobile Self-Checkout Adoption
16 references·10 citing·31 second hop
The Impact of Consumer Confusion on Mobile Self-Checkout Adoption (2019)The Impact of Consumer Confusion on Mobil…Mobile payment: Understanding the determinants of customer adoption and intention to recommend the technology (2016)Mobile payment: Understanding…\nThe use of partial least squares path modeling in international marketing (2009)\nThe use of partial least sq…Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…Consumer Attitudes Toward Mobile Advertising: An Empirical Study (2004)Consumer Attitudes Toward Mob…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Frictionless Commerce? A Comp…Factors Influencing the Adoption of Internet Banking (2000)Factors Influencing the Adopt…The Role of Innovation Characteristics and Perceived Voluntariness in the Acceptance of Information Technologies (1997)The Role of Innovation Charac…Emotion And Adaptation (1991)Emotion And AdaptationDevelopment of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Development of an Instrument …Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …From Intentions to Actions: A Theory of Planned Behavior (1985)From Intentions to Actions: A…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Modern Factor Analysis (1969)Modern Factor AnalysisPredicting the Determinants of Consumer Complaint Behavior in E-Commerce Live-Streaming: A Two-Staged SEM-ANN Approach (2025)Predicting the Determinants o…The link between consumer-facing technologies and customer experience in physical retail environments: a critical literature review (2024)The link between consumer-fac…Why do consumers leave fast fashion stores? Role of shoppers' confusion (2023)Why do consumers leave fast f…What is driving consumer resistance to crypto‐payment? A multianalytical investigation (2023)What is driving consumer resi…Exploring the Smart Retail Scenario for Traditional Retailers: Case Studies From a Developing Country (2023)Exploring the Smart Retail Sc…Discount or Prestige: E-reputation, Compatibility, and Continued Mobile Apps Usage Intention of Low-Cost Carriers (2023)Discount or Prestige: E-reput…The impact of consumer confusion on the service recovery effect of Online Travel Agency (OTA) (2022)The impact of consumer confus…Organizational resilience and internal branding: investigating the effects triggered by self-service technology (2022)Organizational resilience and…Antecedents of Consumer Adoption of Over-the-Top Services in South Korea (2022)Antecedents of Consumer Adopt…Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail (2020)Exploring customers’ likeline…Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1985From Intentions to Actions: A Theory of Planned Behavior19,049 cited
  • 1991Emotion And Adaptation12,682 cited
  • 2009\nThe use of partial least squares path modeling in international marketing11,331 cited
  • 1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation9,145 cited
  • 1969Modern Factor Analysis2,574 cited
  • 2000Frictionless Commerce? A Comparison of Internet and Conventional Retailers2,478 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
  • 2000Factors Influencing the Adoption of Internet Banking1,712 cited
  • 1997The Role of Innovation Characteristics and Perceived Voluntariness in the Acceptance of Information Technologies

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1,669 cited
  • 2016Mobile payment: Understanding the determinants of customer adoption and intention to recommend the technology1,371 cited
  • 2004Consumer Attitudes Toward Mobile Advertising: An Empirical Study1,188 cited
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    • 2025Predicting the Determinants of Consumer Complaint Behavior in E-Commerce Live-Streaming: A Two-Staged SEM-ANN Approach14 cited
    • 2023Why do consumers leave fast fashion stores? Role of shoppers' confusion11 cited
    • 2023Exploring the Smart Retail Scenario for Traditional Retailers: Case Studies From a Developing Country9 cited
    • 2022Antecedents of Consumer Adoption of Over-the-Top Services in South Korea7 cited
    • 2023Discount or Prestige: E-reputation, Compatibility, and Continued Mobile Apps Usage Intention of Low-Cost Carriers7 cited
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