Leader member exchange as a mediator of the relationship between servant leadership and job satisfaction: A research on Turkish ICT companies

Buket Akdöl · Fatma Şebnem ARIKBOĞA

38 citations0/0 files storedInternational Journal of Organizational Leadership

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Job Satisfaction and Organizational Behavior Employee Performance and Management Workplace Spirituality and Leadership

Abstract

Servant leadership (SL) is a theoretical framework that defines a leader’s primary motivation and role as service to others. It introduces a holistic approach to work, advocates a sense of community, and promotes the sharing of power in decision making by showing humility, authenticity, and stewardship. Servant leader also develops and empowers employees by standing back, encouraging to be autonomous, and by forgiving mistakes. On the other hand, the Leader Member Exchange (LMX) Theory explores the one-on-one relationship between a leader and the individual follower independently, instead of focusing on the general relationship between the leader and the group as a whole. The objective of this study is to test the effect of SL on job satisfaction (JS) in Turkish business context and to identify the mediator effects of LMX on the relationship between SL and JS by quantitative data obtained from Information and Communication Technologies (ICT) Sector companies in Turkey. The multidimensional leadership measure developed by Van Dierendonck and Nuijten (2011), four-dimension LMX Measure of Liden and Maslyn (1998), and short form of Minnesota Job Satisfaction Questionnaire (MSQ) developed by Weiss, Dawis, England, and Lofquist (1967) were used as assessment tools on questionnaire. Research results show that there is a partial mediator effect of LMX on the relationship between SL and JS.

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References

1987Leadership and Performance beyond Expectations 1995Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective 2002The need for and meaning of positive organizational behavior 1997Meta-Analytic review of leader-member exchange theory: Correlates and construct issues.1975A vertical dyad linkage approach to leadership within formal organizations 1967Manual for the Minnesota Satisfaction Questionnaire.2010Servant Leadership: A Review and Synthesis 1998Transformational leadership: industrial, military, and educational impact

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