Job Performance

Abstract

This chapter presents an overview of job performance as it is conceptualized in the industrial–organizational psychology literature. It includes a definition of job performance that emphasizes the behavioral, episodic, and aggregate nature of the construct. The chapter reviews and discusses several well-established multidimensional models of job performance, along with emerging theories of performance such as adaptive performance and trait activation. Causal antecedents of job performance are discussed, including personality traits, cognitive ability, motivation, knowledge, and skill, along with their interrelations. Various dilemmas in theories of performance are explored, including whether organizational citizenship behavior is likely a latent or aggregate construct, whether counterproductive work behavior and organizational citizenship should be considered opposite ends of a single continuum or separate constructs, and how counterproductive work behavior could be a product of knowledge and skill.

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