Articlegold2019

Impact of Participative Leadership on Organizational Citizenship Behavior: Mediating Role of Trust and Moderating Role of Continuance Commitment: Evidence from the Pakistan Hotel Industry

Misbah Hayat Bhatti · Yanbing Ju · Umair Akram · Muhammad Hasnat Bhatti · Zubair Akram · Muhammad Bilal

69 citations0/0 files storedSustainability

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Job Satisfaction and Organizational Behavior Employee Performance and Management Employee Performance and Leadership

Abstract

The present study examines the mediating role of affective and cognitive trust, and the moderating role of continuous commitment on participative leadership and organizational citizenship behavior (OCB) relationships. Four hundred employees were recruited from the hotel industry in Pakistan. The bootstrapping method was used for an estimation of the mediation effect by the process macro. This study employs confirmatory factor analysis and structural equation modeling. Results revealed that affective trust significantly mediates the relationship between participative leadership and OCB. Moreover, continuous commitment significantly plays a moderating role in the relationship between participative leadership and OCB. This study provides unique insight into the OCB in the hotel industry. Affective and cognitive trust as a mediator and moderator of continuance commitment are examined, which is the novel characteristic of this study. Managerial implications, limitations, and future directions are discussed.

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1995An Integrative Model Of Organizational Trust 1990The measurement and antecedents of affective, continuance and normative commitment to the organization 1995An Integrative Model of Organizational Trust 1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.2002Trust in leadership: Meta-analytic findings and implications for research and practice.2006Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences 2012Effective Leadership Behavior: What We Know and What Questions Need More Attention

Cited by

2022Participative leadership and its impact on employee innovative behavior through employee voice in tourism SMEs: The moderating role of job autonomy 2023Perceived organizational support and organizational citizenship behavior–A study of the moderating effect of volunteer participation motivation, and cross-level effect of transformational leadership and organizational climate 2022Visionary leadership, organizational trust, organizational pride, and organizational citizenship behaviour: a sequential mediation model 2023Internal Branding in Hotels: Interaction Effects of Employee Engagement, Workplace Friendship, and Organizational Citizenship Behavior

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