From Delivering Facts to Generating Emotions

Abstract

Motivation : The past 25 years have seen a constant increase in the use of information technology to deliver digital content in cultural heritage settings. Museums have experimented with multimedia PCs, PDAs and phones, table-tops, Google Glass and now VR. The aim has always been to provide more information despite the fact that only a minority of visitors consumes the information on offer. Failing to engage visitors should direct our concerns on the 'receiving' side rather than on the 'delivering' side, that is to say to look at the visitors' experience rather than the technology [1].

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