Relation between Organisational Citizenship Behavior, Workplace Spirituality and Job Performance in BFSI sector in India

Shaad Habeeb

23 citations0/0 files storedProblems and Perspectives in Management

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Workplace Spirituality and Leadership Employee Performance and Management Job Satisfaction and Organizational Behavior

Abstract

Companies across the world are struggling to keep the employees engaged and retained to their work. Moreover, today’s workforce is increasingly seeking intrinsic benefits beyond the material rewards of a job. In this context, this study aims to assess the relationship between organizational citizenship behavior (OCB), workplace spirituality (WS) and job performance (JP) in a non-Western setting where primary quantitative research was conducted in an Indian setting. The sector under study was Banking, Finance, and Insurance Services (BFSI), given retention issues since the financial crisis of 2008. A statistically evaluated sample of 433 respondents was utilized to attain the findings. Results revealed a statistically significant positive relationship between OCB, WS and JP that was achieved through regression analysis. However, findings also showed that OCB is not a moderator between WS and JP. The gap in the research was addressed given the lack of studies determining the impact of OCB on individual job performance. Further, the impact was positively highlighted in the Indian context. The implications to the BFSI sector were made that required companies to promote a culture for voluntary work practices to enhance JP.

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References

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2020Person-organization fit and organization citizenship behavior: modeling the work engagement as a mediator 2021The Effect of Workplace Spirituality, Perceived Organizational Support, and Innovative Work Behavior: The Mediating Role of Psychological Well-Being 2023The mediating role of workplace spirituality between personal attributes and job performances of Indian bus drivers 2024Unveiling the past, present and future of workplace spirituality research: a systematic literature review of 15 years 2024Spirituality and workplace performance: a theoretical insight

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