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Kualitas pelayanan publik
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Kualitas pelayanan publik (2011)Kualitas pelayanan publikCommunity Economic Empowerment in Alalak Island Village, Barito District, Barito Kuala, 2017 (2021)Community Economic Empowermen…Kualitas Layanan Administrasi Akademik di Politeknik Negeri Pontianak (2020)Kualitas Layanan Administrasi…PERAN NILAI PELANGGAN MEMEDIASI PENGARUH CITRA MEREK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (2019)PERAN NILAI PELANGGAN MEMEDIA…The relationship between customer loyalty and customer satisfaction (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)Metodologi penelitian kualitatif (2000)Teori administrasi publik (2008)Qualitative Data Analysis: A Methods Sourcebook and The Coding Manual for Qualitative Researchers (2014)Metode Penelitian Kualitatif (2010)Metode penelitian kualitatif (2013)Metodologi penelitian kualitatif (2017)Empowerment of Village-Owned Business Entities (Bumdes) Baringin B Candi Laras District, Tapin Regency, South of Kalimantan Province (2022)
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  • 2020Kualitas Layanan Administrasi Akademik di Politeknik Negeri Pontianak48 cited
  • 2019PERAN NILAI PELANGGAN MEMEDIASI PENGARUH CITRA MEREK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN10 cited
  • 2021Community Economic Empowerment in Alalak Island Village, Barito District, Barito Kuala, 20175 cited

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