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Analysis on Shuttle Bus Stop Service Performance Based on the User’s Perception The Case Study of Trans Bintaro, South Tangerang (Indonesia)
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Analysis on Shuttle Bus Stop Service Performance Based on the User’s Perception The Case Study of Trans Bintaro, South Tangerang (Indonesia) (2019)Analysis on Shuttle Bus Stop Service Perf…Consumer Satisfaction with the Quality of Logistics Services (2014)Consumer Satisfaction with th…Perceived Satisfaction with Public Transport Service in Nine European Cities (2012)Perceived Satisfaction with P…Importance-performance analysis as a tool in evaluating higher education service quality: the empirical results of ESTiG (IPB) (2011)Importance-performance analys…The impact of service encounter quality in service evaluation: evidence from a business‐to‐business context (2010)The impact of service encount…Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…A complete methodology for the quality control of passenger services in the public transport business (2008)A complete methodology for th…Understanding attitudes towards public transport and private car: A qualitative study (2007)Understanding attitudes towar…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Service quality––developing a…Marketing Research: An Applied Approach (2000)Marketing Research: An Applie…Importance-Performance Analysis (1977)Importance-Performance Analys…Discrete Choice Analysis (1985)Statistical and Econometric Methods for Transportation Data Analysis (2003)Transit capacity and quality of service manual (2003)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Perceived service quality in bus transit service: A structural equation approach (2013)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)The Application of Electronic Computers to Factor Analysis (1960)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Psychometric analysis of the satisfaction with travel scale (2012)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)Does the service quality of urban public transport enhance sustainable mobility? 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(1991)A technique for measurement of attitudes (1932)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)RESEARCH NOTES. STRATEGIC PROACTIVITY AND FIRM APPROACH TO THE NATURAL ENVIRONMENT. (1998)Universities in a competitive global marketplace (2006)Dynamic capabilities, creativity and innovation capability and their impact on competitive advantage and firm performance: The moderating role of entrepreneurial orientation (2018)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)
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References

  • 1977Importance-Performance Analysis4,463 cited
  • 2000Marketing Research: An Applied Approach2,662 cited
  • 2007Understanding attitudes towards public transport and private car: A qualitative study1,278 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit636 cited
  • 2008Public transit user satisfaction: Variability and policy implications558 cited
  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts468 cited
  • 2012Perceived Satisfaction with Public Transport Service in Nine European Cities249 cited
  • 2014Consumer Satisfaction with the Quality of Logistics Services124 cited
  • 2010The impact of service encounter quality in service evaluation: evidence from a business‐to‐business context69 cited
  • 2008A complete methodology for the quality control of passenger services in the public transport business63 cited
  • 2011Importance-performance analysis as a tool in evaluating higher education service quality: the empirical results of ESTiG (IPB)53 cited

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